Have you noticed that by changing the way that you frame an experience or a thought changes how it feels? This process is called reframing in NLP.

This reframing is a psychological technique that consists of identifying and then changing the way situations, experiences, events, ideas, and/or emotions are viewed.

You begin by identifying the behaviour or trait and then reframe it by pointing out any possible positive intentions. Finding an alternative meaning, this can then be followed by resolving any conflict as necessary.