Rapport
If you want to improve your ability to communicate effectively then it’s essential to learn about rapport. 

Rapport is about eliminating the differences between you and the person you are communicating with, it’s about being the same.  By adopting characteristics of another person you can create a sense of connection, a feeling of mutuality of like.  

Wouldn’t it be fabulous to be able to create and break rapport as needed?  

This podcast explains how to connect, create rapport.