P 12: What It Took To Build A 30 Year Business | w/Bert

30 years ago, Bert started his business, BW Heating and Plumbing Services. Bert shares his story around how he started his business and his commitment to his business, trainees, and customers.

He was passionate about becoming a professional footballer. At first, he wasn't sure about what he wanted to do. After completing his work experience in a factory making tools, he decides that working in a factory was not for him, preferring instead to be out and about.

When he started his business, the Internet was not available, so finding customers was a challenge. Now, some of his customers have been with him for 20 years. He works for their children because of their recommendations.

Bert emphasises the importance of sawing seeds, which means training young trainees to learn a craft, to do what he is doing. This means that they can generate their own customers by giving them competitive prices and customer satisfaction.

The episode includes:
--- 00:00 --- Intro
--- 01:07 --- Work Experience at School
--- 05:27 --- Taking a leap
--- 07:31 --- The benefits of building up good relationships with your customer
--- 11:02 --- How great relationships can help
--- 13:58 --- Having confidence in yourself
--- 16:08 --- Key to keeping your customers
--- 18:47 --- Trusting people to work for you
--- 22:24 --- Advice about enjoying what you do and why
--- 25:13 --- How has technology helped
--- 33:44 --- Challenges in this field of work
--- 39:05 --- Importance of getting good customer reviews
--- 41:36 --- What makes self-employment great?
--- 46:51 --- Important elements of building up your business
--- 48:55 --- Benefits of understanding your customers and providing a good service
--- 51:31 --- How to get hold of Bert at BW Heating and Plumbing Services

Bert's contact details: https://bit.ly/2XYp8PM

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