This episode is about the power of the ask!  The power of the questions.  If people approach you about your product or service as in a retail environment or a referral.  

1)  Happy Greeting including a smile

2)  Small Talk - use the weather, everyone can talk about the weather

3)  Find Something in Common

4)  Start With Either OR Questions

5)  Use Open-Ended Questions - How, What or Help me understand?