Air Canada customer service line overwhelmed by calls after launch of new reservation system
Mornings with Simi
English - December 11, 2019 19:41 - 10 minutes - ★★★★★ - 1 ratingBusiness News News Society & Culture Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
After weeks of concerns about its new reservation system heading into the holidays, Air Canada‘s customer service phone line stopped taking calls Monday morning.
A recording on the airline’s customer service phone line has been telling callers: “Air Canada has recently introduced a new reservation system and call volumes are significantly higher than normal. Due to current volumes, I apologize that we are unable to place you on hold at this time.”
Callers are given no option to speak to an agent.
Guest: Claire Newell
President and Founder of Travel Best Bets
After weeks of concerns about its new reservation system heading into the holidays, Air Canada‘s customer service phone line stopped taking calls Monday morning.
A recording on the airline’s customer service phone line has been telling callers: “Air Canada has recently introduced a new reservation system and call volumes are significantly higher than normal. Due to current volumes, I apologize that we are unable to place you on hold at this time.”
Callers are given no option to speak to an agent.
Guest: Claire Newell
President and Founder of Travel Best Bets