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#74 More than a Few Words – It Is in the Words
More than a Few Words
English - February 16, 2012 15:59 - 26 minutes - 12.1 MB - ★★★★★ - 88 ratingsMarketing Business Entrepreneurship Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #73 Marketing in Handcuffs with Muhammad Yasin
Next Episode: #75 Bridging the Online/Offline Divide
Delivering great customer service is about actions and words. While it is important to coach your employees on how to resolve customer complaints and what to say, it is also important to focus on how to say it. The same is true as you try to communicate your vision as a business owner. Effective leaders know what to say and how to say it.
Guest Ellen Dunnigan