#2246 OYO’s One Change Made Billions
Startup Stories - Mixergy
English - July 24, 2023 12:00 - ★★★★★ - 467 ratingsBusiness Education startups ambition improvement mix energy synergy money growth entrepreneur business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Ritesh Agarwal was an entrepreneurial teen in India who loved to travel. So he created a travel search engine.
One obstacle to growth was the subpar customer service provided by the local hotels.
So he tried something novel: he helped hotels improve. He modernized their lightbulbs. Rewarded staff when customers gave high reviews. Etc.
It worked. Hotel owners loved the new, higher occupancy. When Ritesh created a franchise option for them, they signed up.
Today you can see his company’s name – OYO – on hotels all over the world, which led OYO to a multi-billion dollar valuation.
Ritesh Agarwal is the founder of OYO, the multinational hospitality platform
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