Digital Transformation in Delivering Superlative Customer Experience

Mint Techcetra

English - May 01, 2023 16:28 - 19 minutes - 18.3 MB
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Previous Episode: How AI is Propelling the Insurance Digital Journey

Next Episode: The AI Revolution in CX: The Growing Significance of Conversational AI and Generative AI

In this episode, Harita Gupta, Asia Pacific Head at Sutherland, discusses the impact of digital transformation on BPO and how it is driving personalized experiences for customers. The episode covers leveraging customer data and analytics, challenges in implementation, automation, cost efficiency, and the evolving role of AI and machine learning.

You are tuned in to the 2nd episode of a special series brought to you by nasscom.