117-Crushing the Competition with Service- Hank Ebeling
Masters in Fitness Business Podcast
English - June 08, 2021 04:00 - 56 minutes - 45.7 MB - ★★★★★ - 35 ratingsBusiness Health & Fitness fitnessbusiness personaltraining personaltrainingstudio smallgrouptraining Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
As a small business owner how do you compete in today’s highly competitive landscape? The answer? Delivering outstanding customer service and an outstanding customer experience.
You can boost sales, increase customer satisfaction and loyalty by crushing the competition with service.
Key Takeaways from the episode
Why focus on customer service? It starts with you as a leader Where Hank feels most owners run into problems Do you hire for skills or traits? Do you have an Ideal Team Member? Hit them in the face with your culture Do not assume people know the basics of customer service Have you taken a look outside of our industry for ideas?Mindset and Development
What has been Hank’s most successful failure.
What has been his biggest surprise in the industry
Where does he go for personal and professional development