Conflict is an inevitable part of all our lives, the real question is how do you respond to conflict situations? When difficult conversations need to be had do you tackle them head on, or do you duck and weave and avoid them as long as possible. 

No matter whether you are a person who thrives under pressure and enjoys managing conflict, or you are someone who avoids conflict at all costs, this week's episode is packed with great ideas to help you reduce conflict whenever it arises, with respect, skill and grace.