Manndatory Listening
60 episodes - English - Latest episode: 11 months ago - ★★★★★ - 19 ratingsWE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST.
And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your headphones in, turn the volume up, and listen to topics tailored to you, from strategic planning strategies to pointers for reigniting your passion.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Get In, We’re Going Shopping: Millennials as Consumers
September 26, 2018 16:00 - 23 minutes - 26.5 MBBy 2020, millennials will have a collective spending power of $1.4 trillion dollars, which means that retailers have to adapt to their market. Glean some insights straight from the source: Dan Mann sat down with three Mann Group millennials to play a game of true-or-false about their spending habits. You might be surprised to hear why they buy.
If You Can’t Beat Them…: Millennials in the Workplace
September 20, 2018 04:00 - 26 minutes - 30.6 MBMillennials are on the cusp of becoming the majority of America’s workforce, which means you literally can’t live without them. In this episode, Dan & Kent break down why that’s not a bad thing, and how to engage your millennial employees through transparency and real authenticity.
Chop, Shop, & Roll
September 06, 2018 04:00 - 31 minutes - 36.4 MBTreat every customer like they’re your next regular. So says Uriah Standish of our local favorite The Chop Shop Butchery. We sat down with the customer experience guru who proffered this and other gems (including some of the best advice for hiring we’ve ever heard) for this week’s episode. The best part? He’s just 19 years old.
Special Interbike Preview
August 30, 2018 04:00 - 25 minutes - 29.4 MBInterbike, the largest bike show in the country, is just weeks away. We sat down with interim director Justin Gottlieb to discuss the current state of the cycling industry, retailers’ prevailing problems, and what to expect at this year’s expo and market week (including our special Mann U course!).
All the Small Things: Creating Customer Experience Culture
August 23, 2018 04:00 - 25 minutes - 28.9 MBHank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset, but more than that, it’s a culture. So what are the small things, and how do you teach them?
Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business)
August 15, 2018 04:00 - 23 minutes - 27.2 MBHere’s a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your business and create a strategy to implement them.
Size Matters: Landry’s Bikes Talks ESOPs
July 30, 2018 16:18 - 42 minutes - 49.1 MBESOPs aren’t for everyone, and Peter and Tom Henry considered other options before choosing that path for their business seven years ago. In this episode, the brothers share the growing pains and rewards (including customer reactions!) of being an ESOP.
Rock/Creek: Succession Squared
July 11, 2018 14:06 - 58 minutes - 67.5 MBEpisode 3: Rock/Creek: Succession Squared Jonathan Scott of Rock/Creek is a leader in the outdoor industry, but it’s his unique experience in and perspective on succession planning—having bought and sold a business he’s been with for a lengthy career—that’s the subject of our podcast.
Episode 1: Meet Manndatory Listening
July 10, 2018 15:31 - 9 minutes - 11.1 MBEpisode 1: Meet Manndatory Listening In our very first podcast, we introduce the who, why, and when of Manndatory Listening and share Dan Mann’s top tips for managers.
A Guide to Succession Plans
July 10, 2018 13:27 - 41 minutes - 47.5 MBEpisode 2: A Guide to Succession Plans We’re breaking taboos and talking about every owner’s least favorite topic: succession. We turn the nightmare into a dream as we delve into the myriad options for planning your exit (or entrance), including internal and external buyouts, ESOPs, and inheritance.