Step One: Start Smiling

Manndatory Listening

English - November 01, 2018 04:00 - 32 minutes - 37.5 MB - ★★★★★ - 19 ratings
Management Business Marketing buyout esop bike businessowner customerexperience customerservice leadership management marketing outdoors Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Culture Match with Harry the Fish Guy

Next Episode: Turning Transactions into Collaboration with Brenda DiVincenzo

Managers, gather ‘round. Vice President of Strategy Leslie Cunningham riffs with regular Kent Mann on everything from intentionality to vulnerability in this episode. Their core message? Cultivating a welcoming retail environment where customers feel comfortable is integral to the future of brick and mortar retail success.