Service People are Salespeople, Too

Manndatory Listening

English - April 25, 2019 04:00 - 28 minutes - 33 MB - ★★★★★ - 19 ratings
Management Business Marketing buyout esop bike businessowner customerexperience customerservice leadership management marketing outdoors Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: The Principal Rider: Canyon Bikes and the Direct-to-Consumer Bike Industry

Next Episode: Why Video Training Doesn’t Work (On Its Own)

As much as 20% of bike business is on the service side, and despite common perceptions, service people are integrally tied to a business’ customer service. In this episode, Dan and Kent discuss why providing a great customer experience in your service department can be a vital part of retaining your most valued customers.