Travis and Brandon discuss how central coaching is to quality management, the 2-way nature of coaching, and the critical role listening plays in becoming a better coach.


HBR: The 9 Skills of Great Coaches


https://hbr.org/2018/08/managers-think-theyre-good-at-coaching-theyre-not

listening
questioning
giving feedback
assisting with goal setting
showing empathy
letting the coachee arrive at their own solution
recognizing and pointing out strengths
providing structure
encouraging a solution-focused approach

Mindset by Carol Dweck


https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322


f I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating by Alan Alda


https://www.amazon.com/Understood-Would-Have-This-Look/dp/1524781924


Hill Climbing algorithm


https://en.wikipedia.org/wiki/Hill_climbing