Real Life Online Patient Reviews and How We Responded

Managing Dental Drama

English - August 30, 2021 01:00 - 52 minutes - 36.3 MB - ★★★★★ - 23 ratings
Business dentists dental practice business owners practice owners entrepreneurs leadership leaders management managing employees teams Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: The Importance of Strategy in Finding New Employees

Next Episode: Discovering Your Why and Then Practicing Happy

Are you paralyzed in fear each time you read a negative patient review? Or do you avoid reading patient reviews because of the stress they cause? Positive and negative dental patient reviews are unfortunately a fact of life, and they deserve our attention.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

The importance of either personally reading reviews or assigning a member on your team to consistently read and respond to reviewsPositive and negative reviews give us an opportunity to improve our team and dental practice Responses to reviews can be creative and complex as long as we keep patient privacy in mindReviews and our responses allow potential new patients to see what our dental practice, doctor, and team value and the experience that we deliver on a daily basisDr. Kuba gives us a front row seat to three negative reviews and her team’s response to those reviews