Managing Dental Drama
151 episodes - English - Latest episode: 7 days ago - ★★★★★ - 23 ratingsOwning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
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Episodes
Excessive Time Off Requests and Absences
April 22, 2024 10:00 - 30 minutes - 21.1 MB100% of Bethany’s clients have struggled with attendance issues on their teams. Either an employee is chronically late, often asks to leave early, or is simply absent chronically. In this episode, Bethany reminds listeners that some requests to be off should be met with a no. She describes scenarios that could potentially incur an automatic “no” to the request. She also encourages listeners to create boundaries that they can enforce such as requiring a request to be submitted 30 days in adva...
Maternity and Medical Leaves
April 15, 2024 10:00 - 24 minutes - 16.7 MBBethany flies solo in this episode to tackle an important and often repetitive topic which is maternity and medical leaves. So many practice owners face this issue multiple times over the years of their career. Bethany discusses several simple tips to ensure that medical and maternity leaves are handled with consistency and a clear, documented plan. In addition to clear documentation, open communication is also critical to properly managing a medical/maternity leave. Bethany recommends a mee...
Blindsided by a Raise Request
April 08, 2024 10:00 - 39 minutes - 27.2 MBDr. Kuba is often not often surprised by a raise request in due to the diligent systems she has in place for frequently reviewing compensation. But, in this episode, she and Bethany discuss what may have caused the employee to unexpectedly ask for a raise. They also discuss what they can do going forward to ensure unexpected raise requests do not continue to happen. If you’ve found yourself in this position, listen up! Previous Episodes Worth Revisiting: Team Holiday Bonuses and Gifts Cutt...
How Many Team Members Do I Need?
April 01, 2024 10:00 - 40 minutes - 28.1 MBA common and practical question often asked is – How many team members do I need? What are the parameters for determining what is overstaffed and what is understaffed? In this episode, Dr. Kuba and Bethany discuss three different tools for determining the right number of employees. First, Bethany discusses certain financial milestones that the practice reaches that solicit the potential addition of a new employee. Second, Dr. Kuba and Bethany talk about the financial impact of adding a team ...
How to Solicit Genuine Feedback from Employees
March 25, 2024 10:00 - 44 minutes - 30.9 MBMany practice owners struggle to find out true feedback from their employees. They desire to know their teams and know how things are going, but it is hard to get honest feedback from them. In this episode, Dr. Kuba and Bethany talk about the importance of establishing a foundation of good communication and trust with team members. Then, prior to asking for feedback, employees must have a chance to prepare for the conversation. So, providing questions or topics for them to consider prior to ...
Celebrating Employee Holidays – Anniversaries, Dental Assistant Week, etc.
March 11, 2024 10:00 - 41 minutes - 28.5 MBGet ready for crusty Dr. Kuba! Today, she talks about her natural aversion to forced holiday celebrations. She confesses that she has never celebrated dental assistant week, administrative assistant day, etc. She and Bethany talk through all the reasons why she resists these celebrations. Dr. Kuba confesses that she gets cranky even thinking about the holidays. Bethany advises listeners to truly think through team member expectations and to determine a balanced approach to team member annive...
The Highs and Lows of Family Members as Employees
March 04, 2024 11:00 - 40 minutes - 27.9 MBBethany has her dad, Dr. Jones, in the studio today. Together, they discuss a hot topic – hiring family members or friends to be a member of the dental team. Dr. Jones has employed multiple friends and family members throughout the years of his profession. For him, it felt like a dream come true, but he discusses that it is critical to have clear expectations before the friend or family member joins the team. Many potential problems can be eliminated with clear communication. He also suggest...
Work Culture Problems
February 26, 2024 11:00 - 38 minutes - 26.6 MBWhile work culture has always been a “thing,” it has become a very important “thing” over the last few years. Whether it is due to post-pandemic depression and anxiety trends or workforce generational gaps, work culture has taken a hit. It has become increasingly difficult to keep teams working together well and staying focused on the main task of work. Bethany believes that many of the problems she tackles in her consulting business stem from culture issues. In this episode, Dr. Kuba and Be...
Holding Team Members Accountable
February 19, 2024 11:00 - 40 minutes - 27.5 MBWhile accountability may seem simple, it is actually quite complex. In this episode, Dr. Kuba and Bethany discuss the many reasons why it can be so complicated. On one hand, a practice owner cannot be too soft, and yet on the other hand, a practice owner cannot be too rigid. Accountability requires a strategic mind, good communication, and consistency. Dr. Kuba confesses that key team members often blame her for being too soft and therefore creating an accountability problem. She and Bethany...
Protecting Your Practice from Embezzlement
February 12, 2024 11:00 - 33 minutes - 22.9 MBIt’s a word that makes every shudder – embezzlement. In this episode, Dr. Kuba asks Bethany questions to ensure that her embezzlement resistant strategies are enough. Together they discuss the most vulnerable places for a practice. Then, they discuss several strategies to strengthen the weak spots. One of the most important aspects of protecting the practice is ensuring that the team knows that the practice owner is consistently evaluating the numbers. When there is clear oversight, embezzle...
Other Popular Leadership Styles
February 05, 2024 11:00 - 26 minutes - 18.2 MBAfter airing the recent episode “What is Servant Leadership?,” many fans requested information on other leadership models that work. In this episode, Bethany unpacks several examples of other successful leadership styles that she has seen at work in her clients’ practices. She covers the laissez fair leader, transactional leader, authoritative leader, democratic leader, visionary leader, and situational leader. She discusses the mindset behind each of these styles as well as the pros and con...
When the Sh!# Really Hits the Fan: Part Two Lawsuit
January 29, 2024 11:00 - 32 minutes - 22.2 MBIn this episode, Dr. Kuba faces her first liability lawsuit after a child hurt herself on a gaming console in her pediatric dental office. She and Bethany reflect on the event that occurred nearly eighteen months ago. After many months of assuming that the worst had passed, Dr. Kuba received an unwelcome visit from a constable with lawsuit papers. She discusses the process that they’ve been through and shares all of the helpful safety tips she has received from her liability lawyer. The safe...
How to Give Brain-Friendly Feedback
January 22, 2024 11:00 - 44 minutes - 30.6 MBDr. Kuba inserts some drama of her own into today’s episode! She discusses the difficulty of sharing feedback with a colleague of her own. So, Bethany offers her own advice. Throughout fifteen years of consulting, Bethany has had to work diligently on the art of giving feedback, and parenting a tween has furthered her desire to perfect the craft. She shares a four step process that she discovered from an excellent Youtube resource (see link below). Step one is asking a micro-yes question. St...
What is Servant Leadership?
January 15, 2024 11:00 - 38 minutes - 26.8 MBEvery person has a sphere of influence – impact. Practice owners, associates, and team members are all leaders. So, what does it mean to lead? In this episode, Dr. Kuba and Bethany discuss a popular leadership concept – servant leadership. Bethany admits that this style is her favorite style of leadership and discusses the basic mindset behind this model. Dr. Kuba discusses the friction that can occur when leadership styles on the same team are different. Together, they emphasize the importa...
Interview with an Associate Dentist – Meet Dr. Michael!
January 08, 2024 11:00 - 37 minutes - 26 MBFor the first time in Managing Dental Drama history, we have an associate dentist on the show! Dr. Michael took a calculated and detailed approach to his associateship plans. Prior to completing his pediatric residency program, he developed a plan to merge together two to three different types of practices to give him a full-time schedule. His goal was to expand his skills while also expanding his exposure to different demographics of patients, different practice owner models, and different ...
Taking Control of Your 2024 Schedule
January 01, 2024 11:00 - 34 minutes - 23.9 MBIn the last episode, Dr. Kuba and Bethany encouraged listeners to courageously take the time off they need to stay mentally and emotionally healthy. Bethany commented that time away really shouldn’t cost the practice anything if planned correctly. In this solo episode, Bethany unpacks step by step how to control and maximize your 2024 schedule. Step One: Determine your production goal or NEED Do the math: What do you need your monthly pay to be? (Be sure to evaluate your personal month...
2024 Schedule and Planning
December 18, 2023 11:00 - 36 minutes - 25 MBThe end of the year is the PERFECT time to make really good plans for 2024. Dr. Kuba and Bethany discuss the importance of building out your 2024 schedule IN 2023. By the time the rush of January hits, most individuals are simply too busy to slow down and schedule everything that needs to occur in the year. Then, important items can get overlooked, off track, or even missed. Bethany encourages listeners to focus on four main categories – Marketing, Team Building, Human Resources, and Continu...
Preventing Stress and Burnout
December 11, 2023 11:00 - 46 minutes - 32.2 MBDr. Kuba is back in the studio today with Bethany! Together, they discuss an incredibly relevant topic – burnout. Many dentists drag themselves into December after a long, often difficult year. The holidays often add an added layer of stress onto an already stressed doctor. In this episode, Dr. Kuba and Bethany give listeners critical advice for managing stress and avoiding burning completely out. First, it is important to have a solid support system that includes advisors outside of your im...
Meet Dr. Marr – Deep Reflection, Finding Joy, and Setting Team Goals
December 04, 2023 11:00 - 48 minutes - 33.6 MBBethany embarks on her third “rendezvous and record” session! Dr. Marr is a pediatric dentist in the Dallas, TX area. After many years successfully growing her private practice, she has a fresh and encouraging perspective built upon reflection, positivity, and overall gratitude. She shares with listeners the importance she places on reflection, even if that means getting away alone to truly evaluate the things that bring joy and stress. Once a person has evaluated the joys and stresses they ...
Another Dr. Jones – Creating Good, Achievable, Meaningful Goals
November 27, 2023 11:00 - 44 minutes - 30.8 MBBethany embarks on her second “rendezvous and record” session! This time, she is back in Arkansas with her dad, Dr. Jones! At 72 years young, Dr. Jones definitely has plenty of excellent advice regarding building good quality goals. In this episode, he encourages listeners to set reasonable and attainable goals but also goals that push you in an area where you need to grow. According to Dr. Jones, many individuals don’t actually set goals. Instead, they have dreams without action. A true goa...
Meet Dr. Jones – Marketing and Team Culture
November 20, 2023 11:00 - 39 minutes - 26.9 MBIn this first “rendezvous and record” series, Bethany hosts a client of hers – Dr. Jones! Since Bethany met Dr. Jones a few years ago, she has been impressed with the level of respect and appreciation that Dr. Jones has fostered with his team. In this episode, Dr. Jones explains how he and his wife have prioritized respect and appreciation amongst their staff for over 16 years. They have learned important lessons along the way, and Dr. Jones has reflected on his own personal weaknesses as a ...
Reflection and Goal Setting
November 13, 2023 14:00 - 17 minutes - 12.3 MBBethany encourages all listeners to be excellent goal setters, but all excellent goal setters start with a very important step – reflection. In this episode, Bethany unpacks the broad picture of how to reflect on personal, family, and work satisfaction. Then, she reminds listeners to use the reflection to inform and create strong goals for the next year. She even challenges listeners to encourage co-workers and employees to take the dive into deep, purposeful reflection. Finally, she tees up...
Annual Reflection Questions
November 06, 2023 11:00 - 37 minutes - 25.5 MBBethany trapped Dr. Kuba in the studio today and forced her to answer some deep and probing questions. Bethany recommends these “annual retreat” questions to be completed each year in order to ensure that life, the practice, and family life is moving in the right direction. These questions are meant to slow things down to ensure an appropriate amount of reflection time and goal setting. While all questions are not addressed in this episode, it gives listeners several questions to begin askin...
What Is Good Customer Service?
October 30, 2023 10:00 - 33 minutes - 22.9 MBDr. Kuba poses a question and subsequent subject matter – What is good customer service? In this episode, she and Bethany discuss how good customer service goes far beyond a simple smile and peppy tone. Instead, it requires preparedness, attention to detail, delivering what you say you will deliver and much, much more. Part of the barrier in providing good service is relying on sometimes inconsistent team members. Bethany spends time talking about how to inspire and encourage team members to...
Increasing Your Fees
October 23, 2023 11:00 - 23 minutes - 16.2 MBAlthough it may not be the most glamorous topic, increasing fees is a critical aspect of keeping a dental practice profitable. In this episode, Bethany has several tips for evaluating fees as well as strategies for analyzing your current fee schedule against competitors. She discusses the pluses and minuses of certain fee analysis strategies while also encouraging listeners to do something rather than nothing. Fee increases can be stressful when it comes to communicating changes to patients...
Clear Expectations and Sticky Conversations
October 16, 2023 11:00 - 37 minutes - 25.8 MBBethany throws two difficult scenarios at Dr. Kuba today to get her take on how she would handle them. First, she asks Dr. Kuba how to handle a partner or associate who doesn’t handle the responsibility as expected. Dr. Kuba is able to dialogue about this deeply and personally because she recently was experiencing dissatisfaction with her associate. She unpacks the steps she took to improve the relationship. Second, Bethany asks Dr. Kuba about a team member who was oversharing her burdens wi...
Be YOU – Authentic Leadership
October 09, 2023 11:00 - 38 minutes - 26.6 MBAfter hearing from Dr. Smith last week, Dr. Kuba had some deep questions on what he and other successful practice owners do differently. What guides them? What unites them? In this episode, Bethany covers three examples from her clients – three practices that are unique and yet are united by a strong, authentic leader. Dr. Kuba and Bethany challenge listeners to truly evaluate if they are genuine and caring people. In fact, they challenge listeners to take leadership to the next level by ask...
Meet Dr. Smith!
October 02, 2023 11:00 - 48 minutes - 33.6 MBBethany and Dr. Smith have worked together for almost 10 years! Today, you get to meet Dr. Smith! Many might consider his practice a unicorn – one that only exists in the figment of an imagination. However, he has thrived for many years at a small, out-of-network dental office. His small team of four proves every day that doing dentistry differently is possible. Not only has his practice survived the pandemic and economic downturn, but it continues to grow year over year in production and co...
Mama Said Conclusion
September 25, 2023 11:00 - 35 minutes - 24.7 MBThis epic three-part series comes to a close today! In this episode, Dr. Kuba and Bethany talk about the specific details of how they conducted the meeting with Thief to determine if she was “guilty.” Meetings like this can be very difficult to navigate as emotions swell. However, Dr. Kuba and Bethany tag-teamed the meeting in a way that helped the truth of the situation to emerge. In fact, Bethany, who was still struggling with the idea of the triple firing, states that the evidence that em...
Mama Said Part Two
September 18, 2023 11:00 - 37 minutes - 26 MBYou have waited in eager anticipation! Part two of “Mama Said They’ll Be Days Like This” covers the storyline of “thief,” one of the three people that Dr. Kuba had to fire in one singular day. In this episode, you will learn more about what Thief did to earn her place on the termination list. To complicate the nature of this triple firing, Dr. Kuba had recently (3 days prior) brought a brand new team member on board. She and Bethany discuss how they managed the terminations sequentially whil...
Mama Said They’ll Be Days Like This
September 11, 2023 11:00 - 33 minutes - 23.3 MBEver had to fire three people from your team in a single day??? Well, Dr. Kuba did last week. She and Bethany discuss what led to the triple firing as well as the thought process that went behind each decision. Each termination was due to a different reason and all were potentially consequential to the practice. Yet, three terminations in one day come with its own downsides. Dr. Kuba and Bethany discuss the impact of these decisions as well as the solutions they begin to put in place to reco...
Hiring Trends and Using Indeed
August 28, 2023 10:00 - 41 minutes - 28.5 MBAn important member of Bethany’s team is joining the podcast today – Danielle! She is behind the scenes in so many aspects of not only serving Bethany’s clients but also ensuring that an episode drops every Monday. One of the ways that Danielle (and our beloved Sydney too) helps clients is by overseeing their job posts and forwarding on good applicants. Therefore, she has an excellent pulse on current trends with applicants and the hiring market, in general. In this episode, she shares tips ...
Anniversary Episode: Dr. Kuba Lessons Learned/Bethany Podcast Dreams
August 21, 2023 11:00 - 50 minutes - 34.8 MBBethany and Dr. Kuba are thrilled to be ringing in a third season!! In this celebratory episode, they allow you, the listener, to get to know them a little better while also providing some good reflection questions. First, Dr. Kuba reflects on what she would tell her former, brand-new practice owner self (she would have to go back 13 years to talk to this new practice owner!). Then, she discusses the most important lessons she’s learned over these 13 years. Finally, she talks about how she c...
A Lost Sensor? Oh My.
August 14, 2023 10:00 - 46 minutes - 32.1 MBDr. Kuba is back with some drama of her own to share! Although lost supplies can be common, it is rare to hear about a lost sensor. In this episode, hear Dr. Kuba’s dramatic tale of a lost sensor in her very own practice. In addition to discussing the details of the missing sensor, Dr. Kuba and Bethany also discuss practical take-aways including good systems for inventory of supplies and equipment as well as accountability systems. They also discuss the importance of clinical oversight and t...
How to Have Corrective Conversations with Employees
August 07, 2023 10:00 - 20 minutes - 14 MBCorrecting an employee is so incredibly difficult – sometimes so daunting that we completely avoid it. Despite the intense desire to retain employees, corrective conversations are absolutely essential. Therefore, it is critical to conduct these in an effective way. This episode discusses when to have an immediate corrective conversation and when to have a planned/delayed one. Also discussed is the strategy for each type. For immediate corrections, it is important to prepare yourself for the ...
Bethany’s Top Ten Treatment Acceptance Tips
July 31, 2023 11:00 - 21 minutes - 15 MBBethany spends today’s episode challenging each practice owner to dive deep into the treatment acceptance category AND to train their team in treatment acceptance. She spends time reviewing her top ten tips for improving treatment acceptance. Specifically, she encourages dental teams to: Discover your patient’s motivation Understand your patient’s barrier Resist the urge to over-educate “Schedule first mentality” Listen to your financial coordinator and coach/correct her Advocate f...
Should I Offer Financing or In-House Financing?
July 24, 2023 11:00 - 42 minutes - 29.5 MBDr. Kuba and Bethany conclude their three part series on Treatment Acceptance by discussing very practical steps that practice owners can take. They spend the bulk of this episode reviewing the importance of making dentistry affordable for patients. The pros and cons of in office financing are discussed as well as third-party financing options. They also discuss being wise with what options to select with third party companies while also providing patients with low monthly payment options. F...
Should I Drop Insurance Plans?
July 17, 2023 11:00 - 47 minutes - 32.4 MBIt may seem counterintuitive to consider dropping insurance plans in the midst of patients not accepting treatment. However, because of continued increased supply costs and elevated employee costs, it’s important to close the gap between costs, revenue, and net profitability. Currently, insurance reimbursements are one of the main hurdles in closing that gap. While there are several options to consider for increasing reimbursements, in this episode, Dr. Kuba and Bethany discuss dropping netw...
Treatment Acceptance - Why Aren’t Patients Scheduling Treatment?
July 10, 2023 11:00 - 41 minutes - 28.7 MBIf you’ve noticed a recent dip in treatment acceptance, you aren’t alone. A large number of practices across the nation are seeing what feels like a sudden drop in treatment acceptance. In this episode, Dr. Kuba and Bethany discuss the WHY behind this drop. They also discuss that due to current economic factors, this current trend isn’t just a little blip that will be here today and gone tomorrow. In fact, Bethany predicts that we might continue to struggle with treatment acceptance for the ...
When Team Members Complain
July 03, 2023 11:00 - 42 minutes - 29.2 MBIt is an unfortunate and common occurrence – a team member finds fault in another team member. Then, they turn to complaining – complaining to you, complaining to other team members, and even complaining to patients! Yikes! In this episode, Dr. Kuba and Bethany discuss the all-too common problem of employees who are frustrated with other employees. Dr. Kuba shares about two of her lead employees shifting blame to Dr. Kuba for being “too soft” on underperforming employees. They also shared th...
Back Up Employees and Plan B Strategies
June 26, 2023 11:00 - 41 minutes - 28.5 MBEvery practice owner has experienced that dreaded moment – the moment when the most valuable, knowledgeable, indispensable employee turns in his or her notice. What do you do? In this episode, Dr. Kuba and Bethany discuss the importance of having a good backup plan in place. Do you have an employee or two that knows everything? A good backup plan often involves cross-training to ensure that the practice is not negatively impacted when a critical employee is sick or resigns. Back-up plans als...
A Thorough and Shared Hiring Process
June 19, 2023 10:00 - 41 minutes - 28.4 MBHiring is an excruciating task, and when it all falls to one or two people to handle, it can be completely overwhelming. In this episode, Dr. Kuba and Bethany discuss the thorough and shared model of hiring that Dr. Kuba uses in her practice. The process allows multiple people, even the full team, to weigh in on the candidate to ensure that they do not see any red flags. Also, she is able to evaluate the candidate in written form (via text message), in spoken form (over the phone), and in pe...
Opening the Lines of Communication to Avoid Team Drama
June 12, 2023 11:00 - 37 minutes - 25.5 MBIs the rumor mill running at your office? Are there conversations behind closed doors that cause problems? Team drama is not only stressful but also damaging to a practice. In this episode, Bethany references a client who is struggling with inner-office drama, and then Dr. Kuba weighs in on the value of documentation and open lines of communication. In her office, every conversation with an employee is well-documented and then shared among the leadership team. This form of documentation keep...
Inside the Mind of ANOTHER Office Manager – Part Two
June 06, 2023 13:00 - 32 minutes - 22 MBAmanda is back for another episode!! This time, she and Bethany tackle more of Dr. Patel’s burning questions. They start with his first question – “If you have two team members who are having conflict, how specifically do you handle this, and how early do you intervene?” They also discuss the importance of communication between the practice owner and the office manager. How frequently should a doctor and manager meet? What should they discuss in these meetings? Finally, they conclude this ep...
Inside the Mind of ANOTHER Office Manager – Part Two
June 05, 2023 11:00 - 32 minutes - 22 MBAmanda is back for another episode!! This time, she and Bethany tackle more of Dr. Patel’s burning questions. They start with his first question – “If you have two team members who are having conflict, how specifically do you handle this, and how early do you intervene?” They also discuss the importance of communication between the practice owner and the office manager. How frequently should a doctor and manager meet? What should they discuss in these meetings? Finally, they conclude this ep...
Inside the Mind of ANOTHER Office Manager
May 29, 2023 11:00 - 27 minutes - 19 MBOne of our devoted listeners requested that we invite another office manager to the show. Bethany invited one of her favorites – Amanda Eldred! Amanda has a long history in the dental field and has worn many hats. She has also worked alongside Bethany in a consulting format. She answers several of Dr. Patel’s burning questions – How do you keep staff morale high? What are specific things you do in your office to keep spirits high? How do you motivate your star players to stay on your team, e...
The Aftermath of an Employee Resigning – Recovery Efforts
May 22, 2023 13:00 - 41 minutes - 28.3 MBA resigning employee often leaves a wave of destruction behind them – a mess that the practice owner and team ultimately have to clean up. Bethany and Dr. Kuba talk about various ways to solve either a temporary or long-term staff shortage. They discuss the importance of being prepared for any team member to quit and building backup plans through really knowing your employees. Dr. Kuba shares how each time an employee has quit in her practice, it’s left nothing but positive practice improvem...
My Employee Quit, Now What?
May 15, 2023 11:00 - 40 minutes - 27.7 MBOver the last month, Bethany has been hit with multiple panicked text messages and voicemails regarding an employee quitting. She ropes Dr. Kuba into the conversation to discuss the aftermath of an employee quitting. How do you navigate the 2-week notice? How do you find someone quickly enough to avoid being understaffed? Is there anything you should or should not do in regards to incorporating the team into building a recovery plan? Together, Bethany and Dr. Kuba inform about three simple s...
Equipping Your Manager and Avoiding the Sell
May 08, 2023 11:00 - 45 minutes - 31.5 MBIn this episode, Dr. Kuba and Bethany continue their conversation from last week. They discussed more pros and cons of having an office manager, and they specifically discuss how Dr. Kuba utilized a practice manager for many years before shifting to a leadership model. As the conversation unfolds, they find themselves back at the question of, “Does having a manager prevent me from selling my practice?” Previous Episodes Worth Revisiting: Does My Practice Need an Office Manager? A Differe...
Does My Practice Need an Office Manager?
May 01, 2023 10:00 - 40 minutes - 28.2 MBWith the ever-increasing stresses of practice ownership, it can be hard to manage all aspects of the practice alone. In this segment, Dr. Kuba is back! She and Bethany discuss the benefits and potential risks of incorporating an office manager into the practice. They both emphasize the importance of training and equipping an office manager and then carefully grafting him or her successfully into the practice. Should the longest-standing employee become the manager? Should a practice owner pr...