Managing care - Audio
16 episodes - English - Latest episode: almost 15 years ago -In the arenas of health and social work, management is a crucial part of ensuring quality of service and care for users and staff, and the development of services and standards into the future. The discussions and interviews in this album focus on the importance of management strategies and techniques and garner the opinions and insights of staff at all levels, as well as those in care. These in-depth and frank audio tracks give a real-life sense of the managerial experience, including starting the job, day-to-day planning and the implementation of policy and good practice. This material forms part of The Open University course K303 Managing care.
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Episodes
Transcript -- Managing care
September 18, 2009 02:39 - 19.4 KB application/pdfTranscript -- A short introduction to this album
Moving into management
September 18, 2009 02:38 - 25 minutes - 23.7 MBAnita's frank and personal audio diary charts her progress in the world of management and highlights the challenges and decisions she now faces.
Transcript -- Moving into management
September 18, 2009 02:38 - 51.2 KB application/pdfTranscript -- Anita's frank and personal audio diary charts her progress in the world of management and highlights the challenges and decisions she now faces.
Caring for quality
September 18, 2009 02:37 - 29 minutes - 26.7 MBHow is the quality of service offered by providers maintained and assessed? Managers and staff analyse how services are continually maintained and improved today.
Transcript -- Caring for quality
September 18, 2009 02:37 - 60 KB application/pdfTranscript -- How is the quality of service offered by providers maintained and assessed? Managers and staff analyse how services are continually maintained and improved today.
Changes and transitions
September 18, 2009 02:36 - 17 minutes - 16.1 MBMoving into residential care can often be a troubling experience. Managers and residents discuss how it can be made easier.
Transcript -- Changes and transitions
September 18, 2009 02:36 - 41.7 KB application/pdfTranscript -- Moving into residential care can often be a troubling experience. Managers and residents discuss how it can be made easier.
Organisational change
September 18, 2009 02:35 - 10 minutes - 9.46 MBThe Beeches is service for people with learning difficulties that has recently undergone radical change. How can a manager ease the transition and maintain quality of service?
Transcript -- Organisational change
September 18, 2009 02:35 - 35.4 KB application/pdfTranscript -- The Beeches is service for people with learning difficulties that has recently undergone radical change. How can a manager ease the transition and maintain quality of service?
An integrated service
September 18, 2009 02:34 - 28 minutes - 25.7 MBThe Somerset Partnership is an NHS trust that integrates both health and social services. Management and staff discuss how services can be efficiently integrated.
Transcript -- An integrated service
September 18, 2009 02:34 - 55.6 KB application/pdfTranscript -- The Somerset Partnership is an NHS trust that integrates both health and social services. Management and staff discuss how services can be efficiently integrated.
Managing to protect
September 18, 2009 02:33 - 25 minutes - 23.7 MBThis discussion looks at managing staff in the area of adult and child protection. It deals with the training needs of staff in a series of demanding and sensitive roles.
Transcript -- Managing to protect
September 18, 2009 02:33 - 52.5 KB application/pdfTranscript -- This discussion looks at managing staff in the area of adult and child protection. It deals with the training needs of staff in a series of demanding and sensitive roles.
Learning from mistakes and challenges
September 18, 2009 02:32 - 29 minutes - 26.6 MBHow inquiries have shaped policy in children's residential care, and the systems in place to prevent managers from repeating their mistakes.
Transcript -- Learning from mistakes and challenges
September 18, 2009 02:32 - 58.5 KB application/pdfTranscript -- How inquiries have shaped policy in children's residential care, and the systems in place to prevent managers from repeating their mistakes.