Ep 16 - The Front Side of the Job

Shawn and Hannah discuss the difference between being on the front side of the job or the back side of the job, and how this difference can make simple jobs impossible, or impossible jobs, simple - all which have an affect on the culture of the business. Shawn explains a step by step method to diagnosing bottlenecks, working your way to the front side - and using this method to increase capacity in businesses that may have hit a wall.