EP 47 - How to live out your cultural values with Robert Spector

London's Leadership Podcast

English - March 09, 2020 14:30 - 32 minutes - 22 MB - ★★★★★ - 2 ratings
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Previous Episode: EP 46 - How to get things done with David Allen

Next Episode: EP 48 - How to execute wildly important goals with Chris McChesney - Part 1

Robert Spector is one of America's leading experts on customer experience and employee experience.

He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America's Number One Customer Service Company. BusinessWeek says, "For anyone looking to understand customer service at its best, this book bubbles with insights."

The all-new Third Edition is THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as "Top Business Book of 2017".