How To Have Difficult Conversations (with Susan Cleyle)

Library Land Loves

English - January 13, 2021 01:34 - 29 minutes - 15.2 MB - ★★★★★ - 1 rating
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Every conversation has the opportunity to be better, especially conversations where one speaker is upset or angry. Susan Cleyle, executive coach and Dean of Libraries at Memorial University is leading us through her top five tips for having difficult conversations.

Susan will be presenting a more in depth session on this topic at the 2021 OLA Virtual Super Conference. Find more information and register at olasuperconference.ca