S3E12 Dr. Liane Davey - How to have productive conflict.
LGOtv: Big Talk
English - July 22, 2022 14:00 - 1 hour - 41.9 MB - ★★★★★ - 11 ratingsSelf-Improvement Education Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Join Laura Gassner Otting as she hosts this episode of LGOtv with special guest, Dr. Liane Davey.
Dr. Liane Davey - Conflict Coach, High Tea Lover, Watercooler Psychologist
Liane Davey is a New York Times Bestselling author of three books, including The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track and You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done. She is a frequent contributor to the Harvard Business Review and frequently called on by media outlets for her experience on leadership, team effectiveness, and productivity.
As the co-founder of 3COze Inc., she advises companies such as Amazon, TD Bank, Walmart, UNICEF, 3M, and SONY. Liane has a Ph.D. in Organizational Psychology.
1:19 Ladies & Gentleman, Dr. Liane Davey.
2:14 I’m conflict adverse but I’m not shy to defend someone I love.
4:37 We are pugilistic when it comes to defending outside our tribes.
6:04 Canadians do have conflict, it’s just very passive aggressive.
8:39 Thinking about conflict like exercise: I don’t like doing abs - but I know it will make me stronger so I need to just do them. I don’t need to LIKE conflict, I just need to do it.
9:02 Conflict averse vs. conflict avoidant.
14:26 Don’t just rush into the answers when someone comes to you with a problem.
16:27 Start with “What’s the problem?” and then leave some space.
18:03 How do you determine what someone’s appetite for a solution is?
20:43 What do you need? Validation or Resuscitation?
23:40 The problem with “Let’s agree to disagree.”
26:50 How do we get into conflict debt - and how do we get out of it?
32:10 Manager and Leader are not the same role.
38:00 LGO’s most abusive management story.
40:47 Tension vs Friction.
42:09 Is this a meeting or a tea party?
49:06 Am I letting people on my team add value?
51:57 The role of conflict in the virtual workplace.
56:44 Great feedback needs to be concrete.
58:42 The LBD of feedback.
https://www.instagram.com/lianedavey/
https://www.facebook.com/DrLianeDavey