Let's Talk About CX
12 episodes - English - Latest episode: over 1 year ago -Let's Talk About CX is the podcast where we talk about the biggest business differentiator: Customer Experience.
The podcast has been created by Sultan Semlali who has a real passion for Customer Experience since being a kid.
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Episodes
C stands for Culture in CX. Discussing Customer Experience with entrepreneur Victor Calabresi.
December 20, 2022 14:49 - 25 minutes - 22.9 MB“Great Customer Experience is a matter of Culture!” This is the opinion of Victor Calabrese, CEO of a technology company called Deskside and of a Business Consulting firm, Konsulere. Victor’s first love and passion has always been technology, He is an outspoken leader that wants to help other business owners understand and leverage the right technology while staying away from people and companies that give them a false sense of security. Technology can be a company's lifeblood or its event...
Automate your LinkedIn Prospecting - Guillaume Portlier, COO at Waalaxy
November 17, 2022 13:26 - 29 minutes - 53.8 MBPlease join me in welcoming Guillaume Portalier. He is the co-founder and COO of Waalaxy, a tool that will help you automate your LinkedIn Prospecting Did you know that 80% of B2B leads generated on social media come from LinkedIn. Imagine if you could put your LinkedIn leads strategy on autopilot. During the conversation, we are discussing The story of the startup, how they grew from 0M to 6M ARR and from 0 to 10k clients worldwide. Their values and the focus on happiness at work How...
Automate your LinkedIn Prospection - Guillaume Portlier, COO at Waalaxy
November 17, 2022 13:26 - 29 minutes - 53.8 MBPlease join me in welcoming Guillaume Portalier. He is the co-founder and COO of Waalaxy, a tool that will help you automate your LinkedIn Prospecting Did you know that 80% of B2B leads generated on social media come from LinkedIn. Imagine if you could put your LinkedIn leads strategy on autopilot. During the conversation, we are discussing The story of the startup, how they grew from 0M to 6M ARR and from 0 to 10k clients worldwide. Their values and the focus on happiness at work How...
Providing great post purchase experience with Irina Poddubnaia from Trackmage
October 20, 2022 19:48 - 25 minutes - 23.6 MBI am welcoming Irina Poddubnaia. Irina is the founder of Trackmage, Your Branded Shipment Tracking Page. During the conversation we are looking at how brands can improve customer experience and revenue by providing information about their shipment. A study from Descartes has shown that just 16% of UK consumers are satisfied with the delivery service every time. and that Over two thirds (68%) have had an issue with delivery in the last three months – and, as a result, 24% lost trust in a de...
CX News 6th August 2022
August 05, 2022 15:14 - 3 minutes - 7.21 MBIn this episode, I am sharing some of the news that caught my attention: Layoffs at big tech firms Starbucks launching its NFT Book recommendation: Fit for Purpose Enjoy the show
Gaining Freedom by Constraints - Tom Libelt - Founder at We Market Online Courses wemarketonlinecourses.com
July 26, 2022 12:15 - 40 minutes - 36.9 MBJoin me for a conversation with Tom Libelt, Founder of We Market Online Courses. As the company name suggests, his team helps course creators market their courses. Born in Communist Poland, Tom has an impressive background that I could summarise in a list of keywords: Eastern Europe, Commodore 64, record store, DJ, Sound Engineer for Fugees, Alicia Keys, MOP, Gangstarr, SEO, Polish Hip-Hop, 4 hour work-week, Digital Nomad. During the conversation, we are discussing the online course marke...
Meeting The Experience Maker author, Dan Gingiss - Let's Talk About CX
April 19, 2022 06:00 - 26 minutes - 36.8 MBI am meeting Dan Gingiss, international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. He has a 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Sh...
Rick Delisi author of 'Digital Customer Service' and 'Effortless Experience'
March 02, 2022 08:00 - 28 minutes - 38.6 MBFor our latest episode, we are featuring Rick Delisi. Rick has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting. Rick recently wrote “Digital Customer Service” with Dan Michaeli. Writte...
Let's Talk About CX - Rosaria Cirillo - HAPPINESS in CX part 2
August 09, 2021 14:38 - 23 minutes - 32 MBWelcome to part 2 of the interview of Rosaria Cirillo. Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Former CXPA Authorized Resource Trainer. During this interview, we are discussing her vision of CX and some of the ideas behind her book Yellow Goldfish. The book shows the importance of HAPPINESS in Customer Experience. We are discussing the WHY, the HOW and the WHAT. You can reach out to Rosaria via: Linkedi...
Let's Talk About CX - Rosaria Cirillo - HAPPINESS in CX part 1
June 11, 2021 11:19 - 21 minutes - 29.3 MBWelcome to part 1 of the interview of Rosaria Cirillo. Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Former CXPA Authorized Resource Trainer. During this interview, we are discussing her vision of CX and some of the ideas behind her book Yellow Goldfish. The book shows the importance of HAPPINESS in Customer Experience. We are discussing the WHY, the HOW and the WHAT. You can reach out to Rosaria via: Linkedi...
Let's Talk About CX - Gertjan Jonkers
June 04, 2021 07:00 - 28 minutes - 39.6 MBWelcome to Let's Talk about CX. This episode is in Dutch and features Gertjan Jonkers, a CX expert specialized in HR services. You will find more details below. Vandaag ontvang ik Gerjan Jonkers, een gedreven, inspirerend CX Consultant met ruim 25 jaar marketing ervaring in de HR-dienstverlening. Eigenaar van Spoor 9+, Consultancy bureau met expertise op klantbelevingx@ Gertjan is ingenieur in Bedrijfskunde en heeft een diploma in Customer Experience Management van de Universiteit van Gr...
Let's Talk About CX - Els Dhaeze
May 14, 2021 05:00 - 30 minutes - 42.3 MBFor the first episode of Let's Talk About CX, I am welcoming Els Dhaeze, an author, experienced speaker & certified CCXP consultant. She wrote the book: "Uit liefde voor je klant" that I could translate as With love for your customers. She inspires, trains and coaches in her own spicy way about customer-centricity. She guides business (r)evolutions with strategic and operational advice on the steep climb to truly customer-oriented thinking and acting. She is driven by her passion to make ...