Kylie Chenn, Founder of Acanela Expeditions, shares her story of growing her email list and strategically using promotions to build a booming $5 million dollar travel business, and then how that came to a crashing halt as the global COVID-19 pandemic shut everything down.   Tune in to hear Kylie's secrets on how she worked hard and smart to turn an industry-wide shutdown into SEVERAL other successful businesses: a true setback to success story!   Some of Kylie's Top Tips Use email marketing Don’t be afraid to start a new product – test it and if it takes off, spin it off to a new brand/channel, business, etc! Fail fast Don’t avoid HR issues – talk with team members early and often. Don’t avoid conflict!