Giving a client a refund sucks...right?
If you have been in business for a while, I'm sure you've gotten a text or call from a client saying they want a refund. Something went wrong with the service or they claim "their lashes didn't last". Whatever the reason, having a client asking you for a refund can be upsetting.
Do you have a game plan on how to handle clients who want a refund? How do you decide who should get a refund? Dealing with refunds is no fun but you should have a game plan...just having a "no refunds" rule in our humble opinion is not the best policy.
There are times you need to refund your clients and in the long run, we feel it will help you grow your business. Losing some money every once in a while is the cost of doing business.
After you listen to this episode please reach out to us via social media and let us know your thoughts. We'd love to hear your take.
JOIN US AT IBS VEGAS ON JUNE 25, 2022!
We are partnering with Shelby of Lash Boss Radio to host the LASH SOCIAL in Vegas during the IBS Vegas show!
You don't want to miss the most amazing lash party of the summer! There will be food, drinks, giveaways, photos ops, music and an insane swag bag for the first 100 attendees.
The party will be in the Sahara Blanca Penthouse...that's right...we are partying in a penthouse in Vegas!
Here are the deets:
DATE: JUNE 25, 2022
LOCATION: Blanca Penthouse at the Sahara Hotel
ADDRESS: 2535 S Las Vegas Blvd, Las Vegas, NV 89109
FUN FACT: Lenny Kravitz designed the suite himself.
NOTE: We will have a host at the Blanca Tower elevators where you will be checked in and allowed up if you are on the guest list.
WE HAVE LIMITED SPACE! GET YOUR TICKET TODAY! IF YOU DON'T HAVE A TICKET, YOU CAN'T GET IN.
CLICK HERE TO GET YOUR TICKETS: https://bit.ly/3vQdGDK
LASHCON 2022 TICKETS ARE ON SALE!
GO TO www.thelashconference.com to get your tickets to get your ticket.
You don't want to miss this business-changing event so mark your calendars.
I have some bad news...VIP Tickets sold out in less than 24 hours!
But I also have some good news...we still have our Standard Business Tickets that are $697. Plus we have payment plans that will help you make sure you can spread out your payments over months (this is more affordable than most national lash trainings).
This year we have 4 upgrades you can purchase after you buy your Standard Business :
- DAYone: Our one-day leadership and mastermind session - November 4th
- Lash Booth Collective: An evening business course where you learn how to grow your business - November 4th
- Lash Lab: 4 lash trainers teach 4 lash seminars that will change your lash game - November 5th
- Salon Owner Breakfast: On Saturday we want to hang out and encourage our salon owner family - November 5th
TUSSANEE'S LASH RETENTION AND STYLING COURSE
June 4-5 Los Angeles, California / LINK: https://bit.ly/3njkUM6
Our classes are up for sale on our website: www.lashcastproductions.com
Or go to our IG page and look for the link in the bio.
JOIN OUR LASHCAST INSIDER CLUB:
Join the coolest club in the lash industry. You'll get discount codes to our webinars, trainings, LashCon, and our upcoming coaching program.
Go here to sign up: https://bit.ly/3eG7RPT
Join our free Facebook group: www.facebook.com/groups/lashcastpodcast/
Contact Paul Luebbers: [email protected]