Kiosks and the self-service consumer journey - KMC
CX Innovators
English - March 05, 2021 16:00 - 13 minutes - 9.65 MBTechnology News Tech News kiosk digital technology self serve signage touchscreen Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Burroughs Discusses TransacTec™ - The Future of Transaction Technology
Self-service kiosks have been expanding at a rapid pace on the retail landscape, and COVID-19 has accelerated the consumer's preference for self-service.
In this podcast, "Kiosks and the self-service consumer journey," Carl von Sydow, director of self-service for the Americas at Diebold Nixdorf, shares his insights with Elliot Maras, editor of Kiosk Marketplace, and comments on why this trend is emerging in a variety of retail sectors and why it is expected to continue for the foreseeable future, even beyond COVID-19.
Questions addressed include:
Why has there been an increase in kiosk journey's over the past years?Why are new retailers in different industries looking at self-service kiosks?What new innovations are expected to enhance kiosks?What customer verticals are expanding the most in self-service?What kiosk innovations has Diebold Nixdorf introduced in the last year?