CX Innovators

Charleston Shoe Company founder talks customer engagement

Neely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear. In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'shoe joy,' has driven success for her national brand of versatile and fashionable footwear. Powell also shares how she hurdled challenges, includin...

How can banks operationalize customer insights?

Banks have a lot of data to work with, especially customer data. However, having raw data is not enough, businesses and banks also need to turn that data into insights. But even with those insights, it can be a major challenge to turn them into actionable strategies to improve the customer experience. How can banks operationalize customer insights? This was a topic, ATM editor Bradley Cooper explored with Shelly Chandler, customer experience leader and strategist and founder of EvolveCX Cons...

'Committed to success' — the end of 'command and control,' rise of AI, and power of automation

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories).

Veteran Affairs CX leader talks customer service strategy

 At the Department of Veteran Affairs, the CX charge is led by John Boerstler, chief veterans experience officer who leads the Veterans Experience Office. The office is the insight engine supporting and enabling the department in providing the highest quality experiences. 

How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service touchpoints as in attended environments?

'Everything's a relationship' — designing your technology to surprise and delight your customer

Technology development continues to speed up, with new technologies like AI and robotics changing industries from the ground up. Combine that with global challenges like supply chain issues and new consumer behaviors, and it's hard for any operator to stay on top of things! 

How can banks improve customer communication?

 Bradley Cooper, editor of ATM Marketplace, discussed this topic in detail in a today's CX Innovator's podcast episode with Mack Turner, president and owner of Mack Turner Marketing Consulting and Insights LLC. Turner has experience both as a marketing executive director at Bank of America and as a speaker at the Bank Customer Experience Summit. 

Wayfair VP talks retail AI trends, challenges

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.

CX Innovators Podcast | Episode 2: Wayfair VP talks retail AI trends, challenges

CX Innovators Podcast Episode 1: The contiinuing challenges of office coffee service

The continuing challenges of office coffee service

In this episode of CX Innovators, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how the need for new products and equipment never goes away.

The contiinuing challenges of office coffee service

In this episode of CX Innovators, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how the need for new products and equipment never goes away.

Self-service at retail: The growth has only begun - KMC

Expert offers insight on how self-service improves the customer journey - RCE

Kiosks and the self-service consumer journey - KMC

Self-service kiosks have been expanding at a rapid pace on the retail landscape, and COVID-19 has accelerated the consumer's preference for self-service. In this podcast, "Kiosks and the self-service consumer journey," Carl von Sydow, director of self-service for the Americas at Diebold Nixdorf, shares his insights with Elliot Maras, editor of Kiosk Marketplace, and comments on why this trend is emerging in a variety of retail sectors and why it is expected to continue for the foreseeable f...

Burroughs Discusses TransacTec™ - The Future of Transaction Technology

 "Transactec, the Future of Transaction Technology," sponsored by Burroughs, explores the future of transaction technology. Elliot Maras, editor of Kiosk Marketplace, interviews Nick Spohn, senior director of business development at Burroughs. 

Achieving Connectivity Integrity

Having reliable and secure connectivity is more critical today than ever for companies and organizations embarking on an interactive digital journey. Jason Dorough, vice president of enterprise sales at Digi International, a global provider of mission-critical and business-critical machine-to-machine and Internet of Things connectivity products and services, offers an overview of the hardware and software that companies need when they embark on this journey in a podcast, "Achieving Connecti...

24/7 Germ-Free Touchscreens – Protection for Life

24/7 Germ-Free Touchscreens – Protection for Life, sponsored by Kastus explores the important issue ensuring that customer touchscreens are safe for customers at all times. Elliot Maras, editor of Kiosk Marketplace, interviews John Browne founder and CEO of Kastus. Many people do not realize there can be four times as many germs on touchscreens as on a toilet seat. The more they engage with everyday surfaces, the more touchscreen users are exposed to infectious germs such as MRSA, E. coli a...