Keep It Clean! - A Pro Cleaning Industry Podcast
56 episodes - English - Latest episode: 3 months ago - ★★★★★ - 10 ratingsThe path for the professional cleaning & restoration business owner isn’t easy or defined. Frustration is common and the next steps aren’t always clear. Host Dane Gregory has over 35 years of experience in every level of the residential and commercial cleaning industries. A past IICRC President, world-class instructor, and business mentor, Dane shares insights on business management, mindset coaching, and technical advice for cleaning business owners, managers, and technicians. Whether the speciality is carpet, hard surface, or commercial, this podcast is for every member of the cleaning and restoration industry.
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Episodes
"You Should Try Carpet Cleaning!"
February 07, 2024 17:00 - 1 hour - 43.6 MBKeep It Clean! has Rob Hanks this week for a very entertaining story of an older brother convincing his two younger brothers to help him in his carpet cleaning business. They had little training and little support, but big dreams and a lot of drive. Those three brothers started one of the largest carpet and restoration supply businesses in North America. Listen to how their partnership worked, how they planned and looked for, but also created opportunity after opportunity throughout their e...
" I Had A Picture In My Head"
August 15, 2023 17:00 - 53 minutes - 37.2 MBBK Semandic came to the US from Serbia and decided to make a life here. He has an appreciation for the land of opportunity. And what an opportunity it has been! BK applies himself through the power of visualization and creating a future that is attainable. He tells his startup story from learning the language to understanding how the cleaning and restoration industry actually works. Along the way he breaks many of the traditional rules that we commonly associate with operating and managing...
"I Don't Remember Carpet Cleaning At Career Day"
April 04, 2023 19:00 - 1 hour - 45.1 MBAn Interview with Bill Yeadon, all around nice guy, lover of business books and one of the pioneers of the professional cleaning industry. Bill has been a carpet cleaner for many, many years and a pure lover of marketing this industry. Bill talks about his early days as a carpet cleaning professional in Florida in the early days of on-location cleaning operations, building a multi-truck operation and then working for Bane Clene Corporate showing others how to do the same thing in their mark...
"I Started When I Was Just A Kid"
February 28, 2023 18:00 - 1 hour - 42.2 MBCraig Jasper has spent a lifetime in the professional cleaning and restoration industry. Starting as a very young adult, he learned literally from the ground up to clean floors, carpets and fabrics. As most of us do, he then journeyed into the professional Restoraton industry and has become one of the most sought after instructors in the industry. His down home instruction style fits well with his Chicago upbringing. He tells it like it is. Listen to the story of his startup and the obstacl...
"There's A Difference Between Making Money And Making A Profit"
January 10, 2023 22:00 - 54 minutes - 37.5 MBIf you are in the professional cleaning industry and you have not heard of Courtney Lee, you have been living under a rock. This guy is everywhere on FaceBook and many different cleaning related pages. Always a positive person and always willing to lend a hand to fellow cleaning professionals, Courtney had found himself struggling with some of the same issues we all face, busy vs profitable. After coming to his own "moment of clarity", he completely changed his business model and is now en...
"You Are Always Learning Something New"
December 04, 2022 21:00 - 53 minutes - 36.5 MBJessika James has been around our professional cleaning and restoration world for 37 years, seeing many new changes and challenges for the industry. She is a pioneer of contents processing from the middle 80's and a pioneer of contents processing education by recently organizing an IICRC class dedicated to this venture. Jessika got her start in the family business, doesn't that sound familiar? By working with her families cleaning and restoration business first as a carpet cleaning technici...
"He Raised Me To Be Service Oriented"
October 18, 2022 20:00 - 57 minutes - 39.2 MBThere are few people we meet in life that will stand out forever in our hearts and minds. Kenway Mead was one of those people in my life. Always positive, always kind and an absolute class act. He was the face of IICUC and later IICRC as the Executive Administrator of the organization through his own company Kenway Consultants, Inc., or KCI. We called his office and spoke to his employees when we contacted headquarters office to deal with IICRC certification issues. Callers would neve...
"I Wanted To Build A Bridge Between The Cleaning Community And The Scientific Community"
September 28, 2022 21:00 - 50 minutes - 34.7 MBDr. Dan Bernazzani discusses his start in the carpet cleaning/building services industry beginning in the late 1970's. Starting small during his college years, his operation grew to two locations and worked for some of the most well established family names in the New England area, mostly in Vermont. Dan spent years honing his craft by saying yes to many different types of clients and projects, all the while learning something new every day. His lifelong quest for knowledge also afforded hi...
"It Was A Paradigm Shift"
September 06, 2022 19:00 - 54 minutes - 37.8 MBReg Rogers shares with Keep It Clean! his transition from rock and roll drummer to carpet cleaner. No, we are not kidding. It really happened just the way Reg tells it! The music industry is just that, an industry. Just like any other industry, some talented folks struggle to monetize their dreams and search for new opportunities. Reg tells a motivating story of his startup in the professional cleaning industry, cutting his teeth on empty, nasty apartments like most of us in the industry. ...
"No Two Jobs Are Ever Alike"
August 16, 2022 02:00 - 1 hour - 42.2 MBListen to this latest interview with special guest Barry Costa. Barry talks about his start in the cleaning and restoration world while working with his Dad in the 1960’s and 70’s as a helper and starting his own company while working as a school teacher in New Hampshire. He is an award winning school teacher and if you have had the great fortune of taking any of his restoration or installation classes, you know that this is a true statement. He is an outstanding educator and is able to...
"It's The Little Things That Can GET You"
July 26, 2022 20:00 - 58 minutes - 40.4 MBA true gentleman that reaches back in our industry over 50 years. One of the first education providers in the industry, and still going strong today, Ron Toney. Ron started back in 1969 as a high school custodian and over 5 decades later still has a passion about cleaning fabrics and working with current technicians to make the industry a better place. From shampoo machines to HWE and all processes in between, Ron has seen and done it all. He is even a certified tufting machine operator....
"You're Not Just A Carpet Cleaner, You Are A Plumber, Electrician, Salesman and Chemist"
June 28, 2022 20:00 - 1 hour - 43.2 MBShawn Bisaillon has had quite a journey in the professional cleaning and restoration industry! Starting at age 18, for some 30 years has had several different views of industry roles from cleaning technician to manufacturer and many things in between. Shawn is most recognizable in his role as an IICRC Instructor, training thousands of technicians over the years with a level of passion and energy that always keeps students entertained and engaged. He continues to be at the helm of hi...
"Let's Give DuPont A Chance"
June 14, 2022 20:00 - 48 minutes - 33.2 MBIn the fall season of 1986, the professional carpet cleaning industry was challenged with a new stain resistant carpet product introduced to the public. This product was unlike anything else we had ever worked on. StainMaster nylon was produced and delivered to carpet manufacturers and advertised to the public...and consumers could not buy it fast enough!! DuPont had made arrangements with Stanley Steemer to be their warranty claim partner to service StainMaster carpets that were spotted b...
"I Changed How I was Trying To Reach Customers"
May 16, 2022 20:00 - 58 minutes - 40 MBMike Dunmyer, owner of Advanced Degree Carpet Cleaning, earned an MBA from Duke University, has worked as an executive in corporate America, and as a partner in a national non-profit organization that is helping to save our oceans. Then, he decided to become a carpet cleaner. Mike went from dining with US Senators and Congressional reps to cleaning customers’ carpets and loving every minute of it. He brings a unique perspective to our industry, one that I really enjoy sharing with all of...
"The Dirt In This World Is The Same Dirt Since Adam and Eve, Nothing's Changed"
April 19, 2022 23:00 - 1 hour - 45.7 MBRobert Falzone of Robert Falzone Consulting and Sales is our guest on this rip roaring edition of Keep It Clean. Robert is outspoken to say the least and got his start with cleaning and restoration refurbishing historical buildings in Brooklyn New York in the 1980's. He has a world of knowledge from his days in the field and brought that knowledge into his sales career in Las Vegas NV. The difference in restoring historical buildings to their grand luster in NY, versus the demolition of a...
I Started Cleaning As A Teenager
April 05, 2022 15:00 - 1 hour - 43.6 MBDoyle Bloss of HydraMaster speaks about his early years in the cleaning business and his entry into the supply side of the business. He talks about the influence his father, Ralph Bloss had on him and our entire industry, about helping people, especially young couples grow their business and therefore their lives. He and I reminisce about early days without truckmount hot water extraction and how we were able to still make a living even without the best tool or information available.
"I Spent All Our Wedding Cash On A Carpet Cleaning Machine"
March 15, 2022 18:00 - 51 minutes - 35.4 MBHoward Partridge spent all of their wedding cash on a carpet cleaning machine and he is still married!! He struggled like we all did in the beginning of his career and turned it around by understanding the power of referral marketing. Howard now trains thousands of people all around the world on how to use his system of referral marketing. His company in Houston Texas, Clean As A Whistle, runs with his management team in charge so Howard can focus on helping others, in several different se...
There Has Never Been A Better Time For A Well Versed Owner To Be In The Carpet Cleaning Business
February 22, 2022 22:00 - 55 minutes - 38.4 MBMike Pailliotet has been cleaning carpets for awhile and has seen every side of the industry. From high pressure sales processes in his early years, to the more consultative approach today, Mike still cleans carpet every day and has an army of cheerleaders as current customers. Mike started out learning from the internet and now has a list of other cleaning professionals he has helped, yelled at and nurtured into better professionals. He owns Mikey's Board, a forum where carpet cleaning p...
"I Took Advantage Of Every Training Opportunity I Could"
February 08, 2022 21:00 - 1 hour - 46 MBClaude Blackburn, Founder of Dri-Eaz Products, talks about his early days with carpet cleaning and operating his business in Northwest Washington state. It is an interesting story of overcoming, dedication, optimism, and downright stubbornness to keep the dream alive and then some. One man's take on pulling yourself up by your bootstraps and how to learn along the way. Claude's story is very inspiring.
"We Are The Authority Figure In A Servant's Manner"...Joe Dobbins
January 24, 2022 21:00 - 55 minutes - 38.2 MBJoe Dobbins has been a carpet cleaner, restoration contractor, wholesale product and equipment supplier, licensed building contractor, property insurance adjuster and an IICRC trainer and volunteer. That is enough to last most professionals a lifetime, but Joe keeps on going. He is a man of few words, but the words he uses should be heeded. Joe Dobbins is a tireless human being. He is an advocate for "always doing the right thing" every time, all the time. Joe has been an inspiration to...
"We Thank Our Customers For Allowing Us To Be Of Service"
January 04, 2022 20:00 - 57 minutes - 39.7 MBMark Saiger tells an amazing story of a carpet cleaning startup in a very rural area of the "North Country" in Northern Minnesota. His family was in the carpet cleaning business and Mark is 3rd generation cleaning, teaching the 4th and 5th generations to carry the torch forward. Mark has an amazing ability to make everyone feel comfortable around him. That may come from his many years as a high school band director and musician. Teaching for over 25 years Mark developed strategies to help h...
"Every Customer Gets Treated Like Royalty"
December 14, 2021 21:00 - 55 minutes - 37.9 MBPaul Pearce has been cleaning since the 1970's in the United Kingdom with great success. He has the proper attitude to understand customer service from a unique viewpoint. He has had actual royalty as his customer, but has not been phased as he treats all his customers like royalty!! Paul's startup story is quite fascinating. From a farming background, and a stint as an apprentice electrician, Paul literally drove himself into the carpet cleaning industry as a hired driver for a carpet cle...
"Success: Being Happy With Who You Are and What You Are Doing!"
November 30, 2021 21:00 - 57 minutes - 39.3 MBWe coaxed Jeff Bishop out of retirement to give us some insight from his long service and unique perspective of the professional cleaning and restoration industry. From the 1950's to 2018, Jeff was a force in the carpet cleaning industry. He commanded attention in everything he was involved with, from his early days in cleaning to his military service during the Vietnam war, Jeff marched steadily forward through it all. In our interview he gives insight into how he found his talent for writ...
"I Learned Almost Everything In Carpet Cleaning Through Trial and Error"
November 09, 2021 20:00 - 1 hour - 43.6 MBKeep It Clean! has Rob Hanks this week for a very entertaining story of an older brother convincing his two younger brothers to help him in his carpet cleaning business. They had little training and little support, but big dreams and a lot of drive. Those three brothers started one of the largest carpet and restoration supply businesses in North America. Listen to how their partnership worked, how they planned and looked for, but also created opportunity after opportunity throughout their e...
"The Satisfaction Of Serving Others"
October 19, 2021 20:00 - 59 minutes - 40.8 MBBob Merkt tells his story of his startup in the professional cleaning industry. And it is a doozy!! When a person finally comes to terms with how he will live his life and learns lessons along the way by just listening and doing what he has been trained and taught to do. Bob has a unique angle on being a product of the industry, absorbing lessons like a sponge and keeping himself focused on making his way in professional cleaning. He has a remarkable feel for human nature and inspires ever...
"Hard Work Pays Off!"
October 05, 2021 15:00 - 53 minutes - 37.2 MBBK Semandic came to the US from Serbia and decided to make a life here. He has an appreciation for the land of opportunity. And what an opportunity it has been! BK applies himself through the power of visualization and creating a future that is attainable. He tells his startup story from learning the language to understanding how the cleaning and restoration industry actually works. Along the way he breaks many of the traditional rules that we commonly associate with operating and managing...
"This Business Is Not All Rainbows and Happy Times, This Is Hard Work"
September 14, 2021 22:00 - 1 hour - 50.8 MBListen as Rick Love shares his inspirational journey through the cleaning and restoration industry. When asked why he chose this industry, Rick’s answer - “it chose me!” I think a lot of us can relate to this sentiment. Rick was truly inspired to support his young and growing family and found this industry a sound way to accomplish that goal. Rick progressed through his career to work as a supplier, corporate restoration franchise employee, and large manufacturing (cleaning equipment) sa...
"Textiles Are Textiles Whether You Wear Them Or Walk On Them"
August 17, 2021 20:00 - 1 hour - 42.5 MBRuth Travis explains her career in the professional cleaning and restoration industry. Fashion design was the early goal and realizing she could not be a part of the fashion industry in Chattanooga, TN, she opted for carpets and rugs. First working for Fiber Seal in the 1980's, she found her calling with textiles you walk on and fell in love with rugs and their beauty and history. She has led several junkets over to the Middle East to rug shop and help other rug cleaners understand how thes...
"Create A Relationship With The Customer Where You Are The Expert"
August 03, 2021 21:00 - 56 minutes - 38.9 MBIn this episode I interview Larry Cooper, formerly of the Professional Cleaning Network and now producer of The Experience Convention and Trade Show. Larry has been a tireless volunteer in the cleaning and restoration industry, working with regional cleaning and restoration trade associations and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) for over 35 years. In the podcast Larry talks about the beginnings of his cleaning and restoration career, the challenges...
"Carpet Cleaning Was A Side Hustle, But I Loved The Technical Aspects Of Cleaning"
July 20, 2021 13:00 - 59 minutes - 40.9 MBEverybody's favorite cleaning guru tells his startup story for Keep It Clean! and what a story it is. From an early computer "enthusiast" in his garage, working with his Dad in the family window cleaning business, Scott Warrington figured out a side hustle while still in high school as a carpet cleaner for a little spending money. Even while teaching computer microprocessor design at UT, he so enjoyed the technical side of our business using the college library to research the best ways to...
"I Published A Carpet Cleaning Magazine That I, As A Carpet Cleaner Would Like To Read"
July 06, 2021 20:00 - 1 hour - 43.9 MBJohn Downey was the son, of a son, of a son of a carpet cleaner. When your professional lineage goes back to 1897, you may know a few things about the carpet cleaning business. And John does not disappoint! An inside look to the staggering history of carpet cleaning from a city in Central Ohio that has been the home to 4 multi-generational carpet cleaning businesses. Because it was a family business, you can imaging that things were not always smooth sailing and you would be right. John det...
Carpet Cleaning Saved My Life!
June 22, 2021 18:00 - 54 minutes - 37.8 MBReg Rogers shares with Keep It Clean! his transition from rock and roll drummer to carpet cleaner. No, we are not kidding. It really happened just the way Reg tells it! The music industry is just that, an industry. Just like any other industry, some talented folks struggle to monetize their dreams and search for new opportunities. Reg tells a motivating story of his startup in the professional cleaning industry, cutting his teeth on empty, nasty apartments like most of us in the industry. ...
It All Comes Down To The Fact; This Is A Business
June 08, 2021 14:00 - 1 hour - 45.1 MBAn Interview with Bill Yeadon, all around nice guy, lover of business books and one of the pioneers of the professional cleaning industry. Bill has been a carpet cleaner for many, many years and a pure lover of marketing this industry. Bill talks about his early days as a carpet cleaning professional in Florida in the early days of on-location cleaning operations, building a multi-truck operation and then working for Bane Clene Corporate showing others how to do the same thing in their mark...
Everything Is Different, There Is Carpet Everywhere, So Try Different Things.
May 25, 2021 17:00 - 50 minutes - 34.7 MBPatrick Ladinig has a long history in the carpet cleaning business, but from a very different angle than most of us here in the US. He started as a child working with his Father and learning from the ground up. After completing school, he began working for the family business, Carpet Cleaner Industries in Austria and understanding what works in this industry. Knowing that they needed to break into the US market, he came over to open Carpet Cleaner America in 2010 and saw carpet cleaning fr...
I Started My Company With A Toolbox, I Had Nothing Else.
May 12, 2021 00:00 - 1 hour - 42.2 MBListen to this latest interview with special guest Barry Costa. Barry talks about his start in the cleaning and restoration world while working with his Dad in the 1960’s and 70’s as a helper and starting his own company while working as a school teacher in New Hampshire. He is an award winning school teacher and if you have had the great fortune of taking any of his restoration or installation classes, you know that this is a true statement. He is an outstanding educator and is able to...
This Was A Really BIG DEAL!
April 28, 2021 21:00 - 48 minutes - 33.2 MBIn the fall season of 1986, the professional carpet cleaning industry was challenged with a new stain resistant carpet product introduced to the public. This product was unlike anything else we had ever worked on. StainMaster nylon was produced and delivered to carpet manufacturers and advertised to the public...and consumers could not buy it fast enough!! DuPont had made arrangements with Stanley Steemer to be their warranty claim partner to service StainMaster carpets that were spotted b...
Communicate, Collaborate and Understand, There Is Always Something To Learn
April 14, 2021 21:00 - 50 minutes - 34.7 MBDr. Dan Bernazzani discusses his start in the carpet cleaning/building services industry beginning in the late 1970's. Starting small during his college years, his operation grew to two locations and worked for some of the most well established family names in the New England area, mostly in Vermont. Dan spent years honing his craft by saying yes to many different types of clients and projects, all the while learning something new every day. His lifelong quest for knowledge also afforded hi...
The Customer Wants It To Look Good Too.
March 30, 2021 21:00 - 56 minutes - 39.1 MBHear from one of the actual founders of IICRC. Tom has spent over 50 years in the professional cleaning industry and has the history of the on-location carpet/upholstery industry. He also served as one of the first ever IICUC instructors and relates the tales of the first classes ever held in carpet cleaning, upholstery cleaning, water damage restoration and fire restoration. These classes were developed by just a few people and were the stepping stones for the 29 IICRC Certifications a...
"Plan For Your Retirement, Then Work Your Plan. Retirement Will Come A Lot Sooner Than You Think"
March 15, 2021 21:00 - 57 minutes - 39.3 MBWe coaxed Jeff Bishop out of retirement to give us some insight from his long service and unique perspective of the professional cleaning and restoration industry. From the 1950's to 2018, Jeff was a force in the carpet cleaning industry. He commanded attention in everything he was involved with, from his early days in cleaning to his military service during the Vietnam war, Jeff marched steadily forward through it all. In our interview he gives insight into how he found his talent for writ...
Today I Helped Make Someone’s Home A Better Place and It Really Felt Good
March 03, 2021 16:00 - 58 minutes - 40 MBMike Dunmyer, owner of Advanced Degree Carpet Cleaning, earned an MBA from Duke University, has worked as an executive in corporate America, and as a partner in a national non-profit organization that is helping to save our oceans. Then, he decided to become a carpet cleaner. Mike went from dining with US Senators and Congressional reps to cleaning customers’ carpets and loving every minute of it. He brings a unique perspective to our industry, one that I really enjoy sharing with all of...
I Knocked On 10,000 Doors To Market My Cleaning Business
February 15, 2021 18:00 - 1 hour - 46.4 MBClaude Blackburn, Founder of Dri-Eaz Products, talks about his early days with carpet cleaning and operating his business in Northwest Washington state. It is an interesting story of overcoming, dedication, optimism, and downright stubbornness to keep the dream alive and then some. One man's take on pulling yourself up by your bootstraps and how to learn along the way. Claude's story is very inspiring.
"This Is A Great Business To Be In"
January 29, 2021 19:00 - 1 hour - 43.6 MBDoyle Bloss of HydraMaster speaks about his early years in the cleaning business and his entry into the supply side of the business. He talks about the influence his father, Ralph Bloss had on him and our entire industry, about helping people, especially young couples grow their business and therefore their lives. He and I reminisce about early days without truckmount hot water extraction and how we were able to still make a living even without the best tool or information available.
"This Is A Great Business To Be In"
January 29, 2021 19:00 - 1 hour - 43.6 MBDoyle Bloss of HydraMaster speaks about his early years in the cleaning business and his entry into the supply side of the business. He talks about the influence his father, Ralph Bloss had on him and our entire industry, about helping people, especially young couples grow their business and therefore their lives. He and I reminisce about early days without truckmount hot water extraction and how we were able to still make a living even without the best tool or information available.
"Don't Ever, Ever Quit!"
January 14, 2021 19:00 - 1 hour - 50.9 MBListen as Rick Love shares his inspirational journey through the cleaning and restoration industry. When asked why he chose this industry, Rick’s answer - “it chose me!” I think a lot of us can relate to this sentiment. Rick was truly inspired to support his young and growing family and found this industry a sound way to accomplish that goal. Rick progressed through his career to work as a supplier, corporate restoration franchise employee, and large manufacturing (cleaning equipment) s...
"Don't Ever, Ever Quit!"
January 14, 2021 19:00 - 1 hour - 50.9 MBListen as Rick Love shares his inspirational journey through the cleaning and restoration industry. When asked why he chose this industry, Rick’s answer - “it chose me!” I think a lot of us can relate to this sentiment. Rick was truly inspired to support his young and growing family and found this industry a sound way to accomplish that goal. Rick progressed through his career to work as a supplier, corporate restoration franchise employee, and large manufacturing (cleaning equipment) s...
Interview with Rick Love, "Don't Ever, Ever Quit!"
January 14, 2021 19:00 - 1 hour - 50.9 MBInterview with Rick Love “Don’t Ever, Ever Quit” Listen as Rick Love shares his inspirational journey through the cleaning and restoration industry. When asked why he chose this industry, Rick’s answer - “it chose me!” I think a lot of us can relate to this sentiment. Rick was truly inspired to support his young and growing family and found this industry a sound way to accomplish that goal. Rick progressed through his career to work as a supplier, corporate restoration franchise emp...
Just How Important Are The Soft Skills?
January 12, 2021 21:00 - 3 minutes - 2.81 MBA quick review of what is important to the cleaning customer.
“Everything About This Company Is Going To Change Over The Next Two Months”
December 30, 2020 17:00 - 56 minutes - 38.9 MBIn this episode I interview Larry Cooper, formerly of the Professional Cleaning Network and now producer of The Experience Convention and Trade Show. Larry has been a tireless volunteer in the cleaning and restoration industry, working with regional cleaning and restoration trade associations and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) for over 35 years. In the podcast Larry talks about the beginnings of his cleaning and restoration career, the challenges...
“Everything About This Company Is Going To Change Over The Next Two Months”
December 30, 2020 17:00 - 56 minutes - 38.9 MBIn this episode I interview Larry Cooper, formerly of the Professional Cleaning Network and now producer of The Experience Convention and Trade Show. Larry has been a tireless volunteer in the cleaning and restoration industry, working with regional cleaning and restoration trade associations and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) for over 35 years. In the podcast Larry talks about the beginnings of his cleaning and restoration career, the challenges...
Planning The Future Around The Kitchen Table
December 10, 2020 21:00 - 53 minutes - 36.9 MBPlanning The Future Around The Kitchen Table In this episode, we sat down with one of the founders of IICRC. Tom Hill has spent over 50 years in the professional cleaning industry and has the history of the on-location carpet/upholstery industry. Tom served as one of the first ever IICRC instructors and relates tales of the first classes ever held in carpet cleaning, upholstery cleaning, water damage restoration, and fire restoration. In this episode, we discuss what it was like to ...