ITS Partner's Video Podcast

HAMx Visibility; Reporting on Hardware Assets for Everyone from Analysts to CEOs

Reporting is the backbone of any business initiative, and Hardware Asset Management is no exception. This video will discuss how HAMx reporting with ServiceNow gives organizations essential performance metrics that support a proactive, optimized Hardware Asset Management (HAM) practice.

Service Graph Success with Armis and ITS

Service Graph Connectors are the new best practice for populating your ServiceNow CMDB, but many factors in your environment could hinder their success. In this video, we’ll use the Service Graph Connector for Armis as an example, present common pitfalls that can hinder successful imports, and we’ll demonstrate the ITS Service Graph Readiness Tool as a way to report those issues and make them easier to remediate.

The Unsung Hero, How HAMx can improve the life of an Asset Manager

As an Asset Manager, are you competing for time or investment with others in your organization? Can you collect accurate information to secure the ITAM investment you need? HAMx will allow you to operate with agility, control cost and risk and gain complete visibility. We know how to get you back on track! HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduc...

HAMx in Action, A Demo of ITS' newest Hardware Asset Management program

Managing your hardware assets should not be an endless battle with chaos. Neither should your Asset Management implementation. Watch our On-Demand recording to see HAMx in Action: A Demo of ITS' newest Hardware Asset Management program.   HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fit...

Turn your hardware asset chaos into bottom line impact with HAMx

Managing your hardware assets should not be an endless battle with chaos. Neither should your Asset Management implementation. Join ITS, as we introduce HAMx; a rapid, modular Hardware Asset Management program built on ServiceNow. HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fits your nee...

Remote-User Asset Management with AMI and ITS Partners

Join ITS and AMI as they host a discussion around how to automate tracking in ServiceNow to have employees attest to what they have and what can be returned! Many asset managers are struggling with hardware assets that went home during the pandemic. Not only do they not know what they have or where it is, but they also don’t know what or how to manage it. This webinar will help you know what your employees have, where it is, and what you need to manage the hardware life cycle. Tom Watson, ...

Reduce IT Spend with ServiceNow Asset Management Solutions

ITS and ServiceNow discuss the management of the end-to-end digital and physical IT assets throughout your enterprise. Learn how to use the Now Platform to manage any IT asset, anywhere – whether it is hardware or software, on-premise or in the cloud, gain value in DAYS starting with SaaS applications, in WEEKS by detecting and consolidating shadow IT, and MONTHS with your largest enterprise IT spend. ServiceNow Asset Management customers have realized millions in cost savings and reduced ...

How to quickly achieve measurable and sustainable results from your ServiceNow VR Program

Unlike traditional VR implementations that have immense complexity and solve for multiple levels of maturity, our PVR establishes a baseline of measurable progress in a reasonable amount of time. Vulnerability remediation is an arduous process, from tracking progress through spreadsheets and hunting for patches, to manually grouping threats and validating successful remediations - managing your vulnerability response is a pain. After years of helping organizations overhaul their VR, ITS Pa...

Elite Security Intelligence for Smarter Vulnerability Management

In this video Recorded Future's Senior Partner Architect, Wendy Swank, and ServiceNow's Manager, Solution Consulting ITx, Security & Risk Manager, Syra Arif, will demonstrate how to: Prioritize vulnerabilities quickly and accurately with unprecedented intelligence Automate vulnerability threat data collection Use risk scores to focus patching efforts and prevent attacks Reduce risk by monitoring relevant vulnerabilities Set up alerts for vulnerabilities that affect your tech stack ...

Quickly put out fires with an​ exposure assessment using ServiceNow's SecOps & SAM Modules

In this video, the teams from ITS Partners and ServiceNow will discuss using ServiceNow's SecOps and SAM modules to put out fires with an exposure assessment. With the COVID-19 landscape becoming the “new normal”, attacker groups have been quick to capitalize on the chaos. Targeted campaigns are exploiting high-risk vulnerabilities, masked under the guise of the Centers for Disease Control (CDC) and the World Health Organization (WHO). How should you react? Does your security team immed...

Support Macs Remotely from ServiceNow with ITS Jamf Integration

As remote workforces grow, so does the demand for safe and remote delivery of IT services. For many, this is drawing attention to the fact that Macs still tend to be managed differently than Windows at the enterprise level. With the introduction of version 1.2 of our ITS Jamf Integration, compatible with Orlando and all recent ServiceNow versions, we aim to close that gap with automation and make it easier to deliver services remotely from ServiceNow to your Mac population. The ITS Jamf ...

Managing Assets for a Mobile Workforce

Today is about solving your organization's immediate needs and about building asset maturity into your organization over the long term. Do you know if all your users have the right hardware and software entitlements needed for work from home? Are you accounting for assets possibly outside your established process? In this video, Fritz and Yvette will answer those questions and will also discuss: Getting clarity on the challenges of managing the assets for a remote workforce Strategies...

Emergency Response Operations Demo

Emergency Response Operations. Optimize staff and resources to support emergency response for public agencies and other organizations.

Emergency Exposure Management Demo

Emergency Exposure Management. Identify and manage exposure risk when an employee is diagnosed with an illness.

Emergency Outreach Demo

Emergency Outreach. Distribute information and confirm employee safety and location through email or a mobile app.

Emergency Self Report Demo

Emergency Self Report. Enable employees to report illnesses and readiness to return, and initiate workflows to help managers respond.

Installation and Configuration of ServiceNow Emergency Response Apps

Installation and Configuration of ServiceNow Emergency Response Apps

Learn how to Optimize your ServiceNow CMDB for Asset & SecOps

The team from ITS Partners will discuss how to Optimize your CMDB for ServiceNow’s most intriguing offerings. We all know that a strong ServiceNow platform starts with a strong CMDB at its core. In this video we will hear from industry experts as they discuss CMDB principles and how to better utilize ServiceNow’s hottest offerings: Software Asset Management Professional and Security Operations. Join ITS Partners as we share the secret sauce that they have derived from companies seeing high v...

Improve your ServiceNow Vulnerability Response with VulnDB Vulnerability Integration

Vulnerability Response is only as good as the information available to you. Better data matters because it enables better prioritization decisions and quicker remediation. RBS’ VulnDB Vulnerability Database has data on over 200,000 vulnerabilities, including over 68,000 that aren’t found in the National Vulnerability Database (NVD / CVE) which feeds most scanner tools. In this video, Jay Wigard, Product Development Leader from ITS Partners, and Jake Kouns, CISO at Risk-Based Security dis...

3 ways the ITS Jamf Integration will simplify and improve your ServiceNow ITAM program

Many organizations are leveraging Jamf Pro to help manage their Macs, but they frequently experience headaches trying to import Jamf asset data into their CMDB. With our new Jamf integration, you can be up and running in minutes and simplify the process of bringing your Mac software and hardware data into ServiceNow. In this video, Jay Wigard, Product Development Lead at ITS, discusses 3 of the key productivity-driving outcomes delivered by the integration and you’ll get to see it live i...

Drive Software Asset Management Transparency with ServiceNow

ServiceNow has a full portfolio to capitalize on this age old problem. In this video we'll be discussing some of the best practices around Software Asset Management (SAM), Software Asset Management Professional (SAM-P), CMDB and leveraging a Discovery tool. ITS Partners is ServiceNow’s specialized partner for SAM and SAM- P implementations. Yvette Mathews, ITAM/CMDB ServiceNow Practice Manager, will be leading the discussion around best practices for Asset Management programs. More at ww...

Demo how ServiceNow's Phishing Response Workflow works in the London Release

Join us for a demonstration of ServiceNow's Phishing Response Workflow. The Security Incident Phishing Workflow allows you to perform a series of tasks designed to handle spear phishing emails on your network. We will also be demoing the New Security Incident Console available from the London Release. We will provide a glimpse into what Security Operations can do to unify and accelerate your response, getting even more value out of the platform. ServiceNow customers are starting to change ...

How ServiceNow Security Operations Can Help Unify and Accelerate Your Incident Response

Despite major organizational investment in security and vulnerability management toolsets, surveys and studies everywhere show that companies are still taking too long to respond to important signals from all of these. Oversights of too much information are delaying security teams ability to identify, mitigate and remediate critical incidents and aging vulnerabilities. In the last 18 months, enterprises have mobilized to take security process and procedure into a SOC workbench with a matur...

5 Tips and Tricks To Build a Stronger CMDB Foundation

Does your CMDB look like an attic, filled with old junk and cobwebs? Do you feel like you are missing things in your CMDB? A healthy CMDB is foundational to an excellent Asset Management strategy. On this video, our SACM Lead Architect, Yvette Mathews, will share 5 easy to implement tips and tricks to improve your CMDB’s foundation, along with some best practices to follow in order to maintain it. More at https://www.itsdelivers.com

So long DLP... Hello Insider Threat

We learned a lot of lessons about protecting within the 4 walls of the enterprise, but the digital transformation is changing the game, and companies are changing how they play it. Some organizations made some real headway in their privacy programs, others are using the cloud movement to get more serious. Prioritizing protection for the various control points and what we attempt to detect and respond to is much clearer now, but another level of hard work must be done to evolve and adapt wi...

7 keys to resolving security incidents faster than “People Speed"

Symantec solutions are essential for helping organizations protect and detect security incidents across the enterprise. But every incident still needs a response from the organization—and in some cases, the response needs to be lightning fast. The challenge is that most companies are still responding at “people speed”—following long runbooks, relying on multiple sources of data, moving data between spreadsheets, responding to long email threads, and creating manual reports. The incident re...

Security Operations: Incident Response

5 Awesome Features with Symantec’s ATP 3.0

Enterprises are increasingly under threat from sophisticated attacks. In fact, threats dwell in an organization’s environment an average of 190 days! Security teams also face multiple challenges when attempting to detect and fully expose the extent of an advanced attack. Symantec’s anticipated evolution to full-fledged Endpoint Detection and Response (EDR) is here to address this! There are a lot of enhancements in this latest version of Symantec's ATP, but we will focus on these 5 highlig...

Patch compliance is not a delusion

Let’s face it, Patch Management historically hasn’t been sexy. Despite it being a critical part of any security program, many organizations are still struggling to solve these challenges and often for good reason…it’s complicated and rife with mundane activities and tasks. What’s worse is that a majority of today’s threats are exploiting these well-known and abundant vulnerabilities almost every week. Many are still missing the basics and falling for old tricks that end up causing serious pr...

Overcoming Roadblocks To DLP Maturity.mp4

If you’re wondering why you still aren’t seeing the value from your DLP investment or can’t seem to move up the maturity scale, you need to watch this video. Many organizations invest in a DLP solution thinking that it will simply plug into their environment and begin preventing data loss. Not true. As with most IT investments, there is more to solving the problem than simply buying a tool. In this webinar we’ll highlight the common mistakes we see organizations make once the dust has settle...

Don’t lose your job over Windows 10

If your organization has already completed the migration to Windows 10, there’s really no reason to watch this video. Congratulations! However, if you’re unsure, stuck or frustrated, this event is for you. Like… specifically you. 2 million and counting…Over the past several months, we’ve set migrations in motion for over 2 million endpoints. This is a big enough sample size to draw some relevant conclusions and we think it’s time to raise the community consciousness around this set of ch...

Keeping Windows 10 in orbit – The Systems Management Guide

We’ve discovered the launch codes for keeping Windows 10 in orbit in any organization, no matter what systems management solution you use. Here’s the trick – you have to be at the right level for your current maturity. Aim too low and you’ll crash and burn. Aim too high and you’ll just float away into the dark expanse of space… where no one can hear you scream. In this video, Troy Whittaker will be sharing 5 key insights that will help you navigate the significant challenges you’re alrea...

Don’t Fall for Shiny Toy Syndrome

Coming out of RSA this year, we’re reminded of the saturation of security tools in the marketplace, both old and new. We all have a hangover from it. It’s easy to see how organizations innocently have taken on distractions from newcomers to the marketplace… and that’s just it; it’s become a vast marketplace. But before some shiny new toy gets your attention, make sure that your current tool set couldn’t be better optimized. Or ensure a low hanging legacy technology wouldn’t address a key g...

Challenging the status quo of IT Management: Keeping users productive and protected.

What IT leaders can learn from “open world” games like Grand Theft Auto and Minecraft. “Open world” games like Grand Theft Auto and Minecraft have transformed the gaming industry and have made a huge impact on our culture because of one simple reason: They give players freedom and control over how they play. Instead of a linear, structured track controlled by the game developers, players can choose their own path and approach. The equivalent transformation is happening in IT––end users e...

Ten Mistakes Not to Make When Implementing ITAM/SAM

Organizations often struggle to master the art of IT Asset Management. They stumble over the unexpected hurdles, slowing down or sometimes derailing their ITAM program development. This video will cover the top ten mistakes made most often by companies and how to avoid them. From governance and process to policy and tools, this one hour video will walk you through different facets of an ITAM program to help you become more successful in your ITAM initiative. Presenters: Yvette Mathews, Sen...

Symantec Data Loss Prevention 14.5 Form Recognition

In this quick demo, Pat McPherson of ITS Partners, shows how Data Loss Prevention Form Recognition allows organizations to detect sensitive information that is contained on forms in a variety of image formats. Learn more at: https://www.itsdelivers.com/solutions/it-risk-management/

BigFoot and the Security Drones

Productivity, not visibility, is the key to maturing risk management. Obviously BigFoot is not happy about the drone bothering his family. Learn more about our IT Risk Management team today.

Symantec Advanced Threat Protection (ATP) 2.0.2 Update

In this quick update our risk management expert, John Higday, highlights the updates in ATP 2.0.2 which provides IT security teams with the best visibility in their endpoint environment. Advanced Threat Protection - Expose, prioritize, and remediate sophisticated advanced attacks across endpoints, networks, and email, from one single console. Download our ATP whitepaper at https://www.itsdelivers.com/white-paper-the-arms-race-to-stop-advanced-threats/

Is 2016 the year for ransomware?

Customers ranging from SMBs to Large Enterprises showed renewed focus to keep malware at bay in 2015. Threat protection roadmaps are also proving that organizations need to be able to detect malware quickly across multiple control points, combined with a layered approach to sniff out malware that’s either hard to detect or coming into the organization in ways that are different than before. Although ransomware already had our attention, it recently it got “very real” for a California hospit...

Advanced Threat Protection – Identify, prioritize and remediate today’s threats, leveraging your existing Symantec solutions

Today’s threat environment is evolving at a remarkable rate as cyber criminals improve their ability to change and adapt. With today’s growing number of targeted attacks, it has become virtually impossible to block every threat before it reaches your network. It’s no longer a matter of if you’ll suffer a malware outbreak or data breach, but when. Unfortunately, most businesses are not very good at detecting and responding to these malware attacks when they happen: ~ Advanced attackers targe...

Actionable Integration: ServiceNow to Microsoft SCCM

THE CHALLENGE: Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide real time delivery on requests. The employees are often disappointed by opaque handoffs, unexplained delays, and lack of consistency. IT’s default solution is to task more people with more work, which usually exaggerates the issues rather than allev...

Rolling Out Strong Authentication: Symantec VIP v9.6

Are you implementing with compliance in mind, aiming to protect information? Will it go beyond VPN and embrace the mobile workforce? How do you avoid burdening the IT staff or end users? The consequences of inadequate security are pretty well understood today.  Penalties for regulatory noncompliance, loss of confidential information or damage to brand are also top concerns for organizations.  But, while many organizations are locking doors with security safeguards such as firewalls and ID...

Actionable Integration: ServiceNow to Altiris (available on Fuji)

THE CHALLENGE Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide real time delivery on requests. The employees are often disappointed by opaque handoffs, unexplained delays, and lack of consistency. IT’s default solution is to task more people with more work, which usually exaggerates the issues rather than allev...

Ready to upgrade your enterprise? ITS Delivers Windows10!

In this instructional video, Rasmus Ronlev shows you how to perform an upgrade to Windows 10 from Windows 7, 8 or 8.1 using System Center Configuration Manager (SCCM). Learn more about our approach and offerings at itsdelivers.com/microsoft Check out the following articles for more detail: Blog on what’s new with Win10 deployment and Provisioning packages adameaddy.wordpress.com/2015/07/30/whats-new-in-windows-10-deployment/ Blog on different methods for applying provisioning packages adam...

Get to know ITS Managed Services

Get to know some of the team members here at ITS on the Managed Services Team including Cory Grant, Jacob Crawford, Mikhail Brunes and Brian Whitacre. For more information, visit itsdelivers.com

Symantec Endpoint Protection 12.x Modules

Discussion around Symantec Endpoint Protection modules and layered security to better protect your environment.  For more information, visit www.itsdelivers.com  

SEP 12.1.6 System Lockdown

In this video, Will VanderLinden and Jake Crawford will demonstrate the System Lockdown component of Symantec Endpoint Protection 12.1.6, and show you how to implement a simple application whitelisting policy for your organization using SEP 12.1.6.   For more information visit www.itsdelivers.com

Data Center Security 6: Configuring Application Whitelisting, Data Center Security & Managed Services

Configuring policies for Data Center Security 6 can be intimidating. In this video, you will learn how to create a simple application whitelisting policies to lock down your critical systems against non-approved software applications.   Learn more at www.itsdelivers.com

ServiceNow Lists Your Way: Filters, Breadcrumbs, and Personalized List Columns

How you as a user can make minor changes to ServiceNow lists using Filters, Breadcrumbs, and Personalized List Columns so that you see exactly what you need to get your job done. This video covers: Defining a ServiceNow List Filters and Filter Examples Breadcrumbs Creating a Filter Quick Filter Custom Filter List Search Column Search Saving a Filter Personalizing List Columns

Getting Your DLP Program Unstuck

Where exactly IS your Organization in the lifecycle of risk reduction? Is it moving forward? Is your DLP program addressing key areas of risk?   How would you know? Are your users embracing security and learning more about how they interact with information assets? Has your DLP program been able to plan and anticipate change?   What about cloud? If you’re answering yes to any of these questions, you need to watch this video! With all of the pressures on IT Security teams today, it’s...