![Insurance Post Podcast artwork](https://is4-ssl.mzstatic.com/image/thumb/Podcasts114/v4/f9/8e/5f/f98e5f9a-a45e-b8ef-9c96-1fe241f4bf30/mza_5249589835261266881.jpeg/100x100bb.jpg)
Expertise in Audio 3: From business operation to customer relationship
Insurance Post Podcast
English - May 15, 2020 05:00 - 42 minutes - 58.5 MBBusiness insurance post magazine post Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Martin Milliner, claims director at LV, and Stephanie Ogden, director of distribution at HDI Global, join Insurance Post's content director Jonathan Swift to discuss what the future of working in insurance and dealing with customer looks like.
Everything has been turned upside down by the coronavirus, from the way insurers conduct the claims process, to working from home. But now the crisis is abating. Our panel tackled major points including:
Listening to customers more deeply and offering them a service in a much more personal way, the reliance on technology to create a mobile and agile business and a seeing a stronger relationship with the suppliers. Is the “Leadenhall Market business structure” obsolete in a social distanced world?
Hosted on Acast. See acast.com/privacy for more information.