Insurance Post Podcast
77 episodes - English - Latest episode: about 2 months ago -The latest news and views from the world of insurance.
Hosted on Acast. See acast.com/privacy for more information.
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Episodes
How Blueprint Two will transform insurance
March 27, 2024 04:11 - 21 minutes - 30.2 MBInsurance has moved from parchment, to paper, to PDFs in the last few hundred years and Blueprint Two will hopefully help the sector transition towards frictionless processing, according to Rob Myers, operations director of the Lloyd’s Market Association. Hosted on Acast. See acast.com/privacy for more information.
How cyber insurance is changing
March 20, 2024 04:09 - 28 minutes - 39.1 MBMartin Swann, MD at Jensten Insurance Brokers, said health warnings around use of AI are likely to appear in cyber insurance policy wordings sooner rather than later. Hosted on Acast. See acast.com/privacy for more information.
Top trends driving motor insurance
March 13, 2024 05:05 - 32 minutes - 45.2 MBPost Podcast: 2024 will be a corrective year for motor insurers as they move back towards profitability, industry experts have predicted. Hosted on Acast. See acast.com/privacy for more information.
Equine insurance under starter’s orders
March 06, 2024 05:01 - 18 minutes - 25.7 MBAhead of the Cheltenham Festival, equine insurers explore how the sector helped horse owners when racing returned after the Covid-19 lockdown caused meetings to be cancelled. Hosted on Acast. See acast.com/privacy for more information.
Winds of change in renewable energy insurance
February 28, 2024 05:00 - 21 minutes - 29 MBHow insurers are supporting the switch from fossil fuels, providing cover for older windfarms and helping develop greener forms of energy is the subject of the latest podcast. Hosted on Acast. See acast.com/privacy for more information.
How outreach, mentoring and apprenticeships are changing insurance
February 21, 2024 05:04 - 24 minutes - 33 MBInsurance is now having to compete with a whole new breed of companies like Deliveroo for fresh talent, according to Grant Clemence, chair of the QBE Foundation. Hosted on Acast. See acast.com/privacy for more information.
Valentine’s Day and high-net-worth insurance
February 14, 2024 05:00 - 21 minutes - 29.5 MBAs luxury goods prices are up 32% since 2019, the greatest Valentine’s gift brokers could give high-net-worth clients this year is to review their insurance needs. Hosted on Acast. See acast.com/privacy for more information.
What to expect from the FCA in 2024
February 07, 2024 05:00 - 17 minutes - 24.4 MBInsurers should brace themselves for the FCA kicking the tires of how well providers and brokers are adhering to Consumer Duty requirements in 2024. Hosted on Acast. See acast.com/privacy for more information.
Headlines that shook insurance in 2023
December 20, 2023 04:00 - 18 minutes - 25.6 MBThe news and views that shaped insurance in 2023, plus what can you expect from Insurance Post in 2024, are all revealed in our final video podcast of the year. Hosted on Acast. See acast.com/privacy for more information.
How climate change is transforming insurance
November 29, 2023 04:00 - 18 minutes - 25.6 MBIn the latest Insurance Post Podcast, Vesanto said 6% of properties in Great Britain are at risk of subsidence, but that is going to increase to about 20% by 2080. Moving forward, he said it was vital that insurers understand the risk of a property, rather than at a postcode, level to grasp how to respond to the greater risk of subsidence caused by climate change. Vesanto said: “Last year, we had over £200m of subsidence losses off the back of the hottest year on record in the UK. We don’...
How inflation and the Consumer Duty transformed insurance in 2023
November 22, 2023 04:00 - 37 minutes - 50.8 MB Reflecting on the regulatory action and economic climate that shaped the sector in 2023, Sarah Ouarbya, financial services consulting partner at Mazars, said the Consumer Duty had forced insurers to review their product book, do a bit of spring cleaning and axe some policies. Ouarbya added that the Consumer Duty, plus the cost-of-living crisis, had also resulted in innovation when it comes to simpler, digital, online products. When asked by Insurance Post Podcast host Scott McGee had th...
Should insurers fear or embrace AI?
November 15, 2023 04:00 - 25 minutes - 35.1 MB In the latest Insurance Post Podcast, Patel said AI was already being used by insurers for risk assessment, data analysis, automatic population of firms, predictive modelling, product design and some personalisation of cover. She said: “At Aurora, we are one of the first lead algorithmic underwriters in the SME space. "Where we are different from others is we algorithmically underwrite the medium space, mid-sized businesses that have traditionally been underwritten. Algorithmic underwri...
Could embedded insurance result in mis-selling?
November 08, 2023 04:00 - 16 minutes - 22.5 MBIn the latest Insurance Post Podcast, Sicsic, managing partner of Sicsic Advisory, said embedded insurance has been around for a long time with travel and white good, but technology has widened the range of types of cover that can be sold in this way. However, he flagged that, with this type of cover, checks need to be made so consumers understand what they have purchased. Sicsic said: “Do people really understand that they are purchasing an insurance product, and does it meet their needs...
BI insurance fit for post Covid-19 pandemic purpose
November 01, 2023 04:00 - 16 minutes - 22.7 MB Speaking during the latest Insurance Post Podcast, Grant said this autumn we will see the Stonegate and various eateries appeals looking at aggregation, the increased cost of working and furlough. Grant said: “I think furlough is the really big one here. It is the one with big financial implications, but, equally, it is a Marsh resilience wording. Will that translate across to policyholders on other wordings? We will have to see.” On the impact that these ongoing cases have had on the i...
How to spot a fraudulent claim
October 25, 2023 03:00 - 27 minutes - 37.3 MB Kajal Vakas, senior vertical manager for claims for the UK & Ireland at LexisNexis Risk Solutions, said her organisation took 150,000 of an insurer’s first party records and ran a check on email addresses to look for past links to fraud. Vakas said that 1% of those records had a high-risk score, which showed they had been seen as being fraudulent when it came to previous claims. Fraud indicators She said: “Email address is a great indicator of potential risk of fraud that can also help...
What’s going on with pet insurance?
October 18, 2023 03:00 - 13 minutes - 18.4 MB In the latest Insurance Post Podcast, Carey said the watchdog was on the prowl for “many different reasons” including the Consumer Duty requirements relating to fair value that were introduced earlier this year. She said: “The pet insurance market is unique in that customers generally don’t shop around. They don’t switch products. When they get a pet, they are recommended very few insurance brands to go with. “Once they have gone with an insurer, they are stuck. It doesn’t matter how mu...
Podcast: How inclusivity drives innovation – Part 2
September 27, 2023 02:00 - 12 minutes - 16.6 MBIn the second of two specially recorded podcasts to mark the ninth Dive In festival, Aviva’s Jonny Briggs and the ABI’s Liisa Antola share what insurers can do to achieve inclusive innovation. Hosted on Acast. See acast.com/privacy for more information.
How inclusivity drives innovation – Part 1
September 26, 2023 04:00 - 10 minutes - 13.8 MBSpecialist Risk Group’s Clare Lebecq and Davies Academy’s Carolyn Blunt talk about what their businesses are doing to create a culture of inclusive innovation. Hosted on Acast. See acast.com/privacy for more information.
Challenges and opportunities facing electric vehicle insurers
June 14, 2023 03:00 - 29 minutes - 40.1 MB In the latest episode of the Insurance Post Podcast, titled Challenges and opportunities facing electric vehicle insurers, Distefano said entering the UK insurance industry makes sense for Tesla given the volume of driving data the manufacturer has access to. Distefano said: “Tesla is dominating the UK market. What I am more interested in is how the [insurance] industry will respond to this. Challenge and competition drive innovation. We’ve got to think about the customer. Just look at t...
Multi-occupancy buildings insurance after Grenfell
June 07, 2023 03:00 - 24 minutes - 33.5 MBIn the latest episode of the Insurance Post Podcast, titled ‘Multi-occupancy buildings insurance after Grenfell’, Laura Hughes, general insurance policy manager at the Association of British Insurers, said through the risk-sharing scheme the industry is playing its part in making tower blocks safer and cheaper to insure. Hughes added: “One of the real problems we have seen with some of these buildings is the fact that the capacity, or exposure, insurers are willing to take on is relatively ...
What is driving M&A activity in insurance?
May 31, 2023 03:00 - 19 minutes - 27.4 MBIn the latest episode of the Insurance Post Podcast, titled What is driving M&A activity in insurance, Blanc said there were demographic challenges regarding men leaving businesses in their late 50s and early 60s who are struggling to figure out how to exit the market. He added that there were also businesses, which were struggling to grow, that were seeking buyers: “There is quite a flush of brokers that have just stopped growing and are struggling to work out how to grow without investmen...
Raising the bar for cyber cover
May 24, 2023 03:00 - 27 minutes - 37.4 MB In the latest episode of the Insurance Post Podcast, titled Raising the bar for cyber cover, Ridley said that while the insurance industry is very good at looking back at what has happened historically and then adjusting based on that, there is “a risk of over-reliance on that in cyber”. He said cyber is an area that is far more dynamic and changes far more readily than any other line of business, and explained: “For me, it is not just as simple a case as saying these are the steps that ...
Future-proofing the home insurance industry
May 17, 2023 03:00 - 36 minutes - 49.8 MB Andy Bord, chief executive of Flood Re, said while insurers are good at assessing risks to a property, the industry needs to do more at examining mitigation, the financial benefit of steps taken to reduce water damage, and whether home insurance premiums should be reduced as a result. Speaking during the latest podcast, Bord said: “Particularly when we talk about flood, and some of the property level resilience key to protecting homes in the future, it is about understanding the relative...
Power List Top 10
May 09, 2023 03:00 - 11 minutes - 16.4 MB During the podcast, Emma Ann Hughes, editor of Insurance Post, and Jonathan Swift, content director of Infopro Digital's insurance division, share the key characteristics of today’s Power List players, before giving Radio 1 DJs a run for their money by delivering the top 10 countdown. Does this year’s Power List show that women are rapidly rising through the ranks of the industry? What is the most common surname in the countdown? How do you succeed and achieve in this era compared with...
What regulators have in store for insurers and brokers
May 02, 2023 03:00 - 43 minutes - 59.6 MBDuring the podcast, titled What regulators have in store for insurers and brokers, Sicsic said given the spat between the government and Prudential Regulation Authority on the risk of ditching the EU’s Solvency II capital requirements, he wouldn’t expect a massive overhaul of the rules. Hosted on Acast. See acast.com/privacy for more information.
Motor Mouth Podcast: Evolution of sophisticated vehicle data
April 27, 2023 03:00 - 19 minutes - 26.9 MBSpeaking to Izabela Chmielewska, commercial editor of Insurance Post, the automotive director at Lexis Nexis Risk Solutions UK and Ireland notes that given claims inflation, sophisticated and detailed data could offer insurers a competitive advantage. Hosted on Acast. See acast.com/privacy for more information.
What insurers need to do to give Amazon a run for their money
April 26, 2023 03:00 - 34 minutes - 47.6 MB During the Insurance Post podcast, Nicola Dryden, chief client officer for global loss adjusters Sedgwick, Seb Chakraborty, chief technology officer at Domestic & General, Tim Hardcastle, chief executive of Instanda, and André Symes, chief executive of Genasys, explain how technology can be used to improve insurance policyholder’s experience of engaging with the industry. Dryden said personalisation is important when it comes to the digital journey but also the industry should give consu...
Making insurance more diverse and inclusive
March 22, 2023 04:00 - 20 minutes - 27.8 MBDuring the latest Insurance Post Podcast, Ben Howarth, chief sustainability officer of the Association of British Insurers, said: “You can’t make the right decisions for a really diverse society without having a diverse make up of views. "If you have a small, narrow group of people, they might think they have got the answer right, and they are having interesting conversations in their board discussions and executive teams, but if they are not diverse they are going to miss stuff that is ob...
Lessons the insurance industry learnt from the Covid-19 pandemic
March 15, 2023 04:00 - 16 minutes - 22.7 MB In the latest episode of the Insurance Post Podcast, titled Lessons the insurance industry learnt from Covid-19, Mervyn Skeet, interim director of general insurance policy at the Association of British Insurers, said the industry was focused on the clarity of policies moving forward from the Covid-19 pandemic. Skeet said: “That is what the industry is about. Learning from things that happen and moving forward.” Lee Watts, director of technical claims at Allianz Commercial, said the numb...
How to achieve a successful merger
March 08, 2023 04:00 - 16 minutes - 23.2 MBIn the latest episode of the Insurance Post Podcast, titled How to achieve a successful merger, Graham Smart, chief commercial officer of global claims services provider McLarens, and Howard Lickens, executive chairman of the Clear Group, share tips on how to find a buyer and achieve a smooth acquisition. Sharing their experience of mergers and acquisition activity in the broker market, Lickens said he once had an adviser look at him askance when he pulled out of a deal because, while the b...
How the cost-of-living crisis is impacting motor insurance
March 01, 2023 04:00 - 31 minutes - 42.9 MBThis is according to Stefan Elks, head of retail claims operations at Axa, who, during the latest Insurance Post Podcast, shared the motor insurance policy purchase and claims trends the insurer is already seeing as a result of double-digit inflation. During the podcast, which is titled How the cost-of-living crisis is impacting motor insurance, Elks said Axa's telematics proposition was showing that some customers are now driving around in damaged vehicles they don’t want to report at the ...
Are insurers ready for the FCA’s Consumer Duty?
February 22, 2023 04:00 - 28 minutes - 38.5 MBIn the latest episode of the Insurance Post Podcast, titled Are insurers ready for the FCA’s Consumer Duty?, David Sparkes, head of compliance of the British Insurance Brokers’ Association, Sarah Ouarbya, partner at Mazars, and Mathew Rutter, DAC Beachcroft’s insurance advisory partner, explore whether the industry is prepared for the new rules coming into force. The Consumer Duty requires insurers to issue communications policyholders can understand, products and services that meet their n...
Claims Apprentice Podcast: Claims Inflation – Motor Repair
February 21, 2023 04:00 - 14 minutes - 20.6 MBEllie Arch (Allianz Global Corporate Specialty), Alasdair Bain (Aviva Insurance) and Rebecca Wonnacott (Admiral Group) discuss a range of topics, including supply chain shortages from parts to labour, courtesy car costs, the rise in automated technology and electric vehicles. They are also joined in the studio by Sandip Sidhu, legal director, Kennedys and go onto the streets of London to canvas opinion on issues such as the cost of living crisis and what impact it has had on the use of thei...
Claims Apprentice Podcast: Claims Inflation – Personal Injury
February 21, 2023 04:00 - 19 minutes - 27 MBBazzil Boyce (North P&I), Alan DaBreo (HDI Global Specialty) and Safa Saeed (Zurich Insurance UK) discuss a range of topics, including care costs – covering living arrangements and labour availability, technological advancements, early intervention and rehabilitation. They are also joined in the studio by Ben Appleton, legal director at Kennedys, and go onto the streets of London to canvas public opinion on issues such as the future of the NHS versus private healthcare. Hosted on Acast. S...
Super-charging take-up of cyber insurance
February 15, 2023 04:00 - 39 minutes - 54.7 MBIn the latest episode of the Insurance Post Podcast, titled Super-charging take-up of cyber insurance, Ridley, head of cyber at Aviva, said the market is already doing the right things to increase the amount of people taking this cover but “we need to double down on that.” He said: “The amount of training material and literature we have put out to customers is really good but how can we make more of that? How can we make things as easy as possible for customers to engage with? “We are on t...
How the great resignation made insurance an employee’s market
February 08, 2023 04:00 - 24 minutes - 33.9 MBIn the latest episode of the Insurance Post Podcast, How the great resignation made insurance an employee’s market, Neil Lumb, group sales and marketing director at broker Verlingue UK, said each manager at his business has to spend time on social media, every month, creating a long-term talent pipeline. He said: “Follow up with those connections, build relationships, even though there might not be a role available at that particular time. That [approach] works really well for us.” Jonatha...
What the cost-of-living crisis means for insurers
February 01, 2023 04:00 - 25 minutes - 34.7 MBIn the latest episode of the Insurance Post Podcast, titled What the cost-of-living crisis means for insurers, Claire Lashbrook, director of property claims at Claims Consortium Group, revealed her organisation is seeing interesting changes in consumer behaviour as a result of double digit inflation. More than ever before, she said the speed of settlement is coming out as something that is vitally important to customers making a claim. Karl Parr, claims technical and central services direc...
ESG, its impact, and the challenges
December 13, 2022 04:00 - 52 minutes - 72.3 MBJoining Scott McGee, Insurance Post news editor, and David Scott, Crif Decision Solutions’ sales consultancy manager, were Zelda Bentham, head of sustainability at Aviva, and Oleh Melnyk, head of procurement and property at Allianz, to explore some of the key challenges for the industry in meeting its responsibilities and ask what more can be done to ensure ESG is better understood, measured, and embedded across tomorrow’s insurance landscape. Hosted on Acast. See acast.com/privacy for more...
Motor Mouth Podcast: Data advancements and customer experience
May 18, 2022 03:30 - 7 minutes - 17.6 MBIn this episode Stephanie Denton, editor of Insurance Post, discusses data advancements and the customer experience with Martyn Mathews, director of telematics and motor for the UK & Ireland, Insurance, LexisNexis Risk Solutions. Among the topics the pair discuss are how insurers stay connected with vehicle owners and the effect on the customer experience; the need to be advanced driver assistance systems aware and what can be done to keep up with accelerated connected car data. Don’t forg...
Motor Mouth Podcast: Is telematics finally ready to go mainstream after many false dawns?
May 11, 2022 03:30 - 8 minutes - 12.1 MBIn this podcast Jonathan Swift, content director at Insurance Post, discusses the future of telematics and connected vehicles with Paul Stacy, the global sales director at IMS. Among the topics they discuss are whether 20 years after Norwich Union first begun black box trials in the UK, if telematics is finally at a tipping point in terms of mainstream acceptance? And if it has made a break through where will connected vehicle insurance go next? To get more information about Motor and Mob...
Motor Mouth Podcast: What challenges do EVs pose for insurers?
May 04, 2022 03:30 - 23 minutes - 31.8 MBIn this episode Insurance Post content director Jonathan Swift discusses the growth of electric vehicles and the news risks and claims scenarios they pose to insurance companies. Joining him for the conversation are: Richard Billyeald, chief technical officer, Thatcham Research Chris Moore, head of Ibott, Apollo Syndicate To get more information about Motor and Mobility and to sign up to attend today please click here Hosted on Acast. See acast.com/privacy for more information.
Open banking and insurance: Part two
March 11, 2022 03:30 - 6 minutes - 9.46 MBIn this second episode, Post content director Jonathan Swift is joined by Sara Costantini, managing director of Crif Decision Solutions and Jonathan Valentine, the founder and chief technology office of Thingco and Insurtech UK board member. Among the topics under discussion are the benefits and competitive advantages insurance companies could derive from using Open Banking, and the dangers of being left behind. Hosted on Acast. See acast.com/privacy for more information.
Open banking and insurance: Part one
March 10, 2022 03:30 - 7 minutes - 9.83 MBIn the first episode, Post content director Jonathan Swift is joined by Sara Costantini, managing director of Crif Decision Solutions ,to discuss the findings of a recent survey, as well as obstacles to its greater use by insurers, managing general agents, and brokers. Hosted on Acast. See acast.com/privacy for more information.
What next for the OIC portal?
December 15, 2021 05:00 - 25 minutes - 34.7 MBPost content director Jonathan Swift is joined by LV claims director Martin Milliner and Carpenters Group director Donna Scully, pictured, to discuss what needs to be done to raise awareness in the OIC Portal and the insurance sector’s role in doing this. The trio also chat about what advice they would give those that run the OIC portal to help it meet its aims - and how optimistic they are that these will be achieved. Hosted on Acast. See acast.com/privacy for more information.
Reflections on the initial OIC portal data
December 14, 2021 05:00 - 20 minutes - 28.7 MBPost content director Jonathan Swift is joined by LV claims director Martin Milliner, pictured, and Carpenters Group director Donna Scully to discuss whether the number of unrepresented claimants [4331] is line with what was expected, and what the data tells us about the future direction in terms of claims including an uplift for exceptional injury and circumstances. The trio also chat about why so few claims [436] had been settled by the end of September, whether it has been a success and ...
What does the regulator’s greater focus on operational resilience mean for surge planning?
November 25, 2021 03:45 - 10 minutes - 15 MBFocusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’ in this episode we will reflect on response planning in light of the proposed requirements to strengthen operational resilience in the financial services sector, which are due to come into force on 31 March 2022. Joining Insurance Post content director Jonathan Swift to discuss this we have: Karl Parr, claims technical services director, Axa Matt Brady, group managing dire...
How would the insurance industry respond to a repeat of the 1987 Great Storm?
November 24, 2021 03:45 - 15 minutes - 21.8 MBFocusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’ in this episode we look at the advantages the insurance sector would have today; and on flipside the areas where it might be tested more than it was almost 25 years ago. Joining Insurance Post content director Jonathan Swift to discuss this we have: Karl Parr, claims technical services director, Axa Matt Brady, group managing director, Claims Consortium Group Watch out fo...
Insurance Post: How are aggregators going to evolve?
June 01, 2021 10:21 - 13 minutes - 9.73 MBInsurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour. The results of this have just been published but to get a deeper understanding of the findings and trends Post content director Jonathan Swift sat down with Consumer Intelligence founder and CEO Ian Hughes and LexisNexis Risk Solutions’ senior director of personal lines (motor, household, telematics and connected car) Martyn Mathews...
Insurance Post: What impact will the FCA review of pricing practices have on insurers?
June 01, 2021 10:20 - 9 minutes - 6.73 MBInsurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour. The results of this have just been published but to get a deeper understanding of the findings and trends Post content director Jonathan Swift sat down with Consumer Intelligence founder and CEO Ian Hughes and LexisNexis Risk Solutions’ senior director of personal lines (motor, household, telematics and connected car) Martyn Mathews...
Future Focus 2030: The future of insurance eco-systems
November 03, 2020 06:00 - 12 minutes - 5.11 MBIt is the year 2030 and the last decade has seen the insurance eco-system evolve as quickly in 10 years as it had previously done in the last century. And technology has been omnipresent in these changes, with the introduction of 6000 miles of smart roads across the UK; and a number of major UK population centres deemed smart cities, creating a more holistic digital eco-system in which insurance companies work as part of an interconnected collection of service providers. This has facilitat...