Undesign to Redesign: Leading Change in Healthcare with Chenny Xia

Chenny Xia is an award-winning entrepreneur, designer, technologist, and CEO of Gotcare. After working within the healthcare industry and at multiple innovation consultancies for over a decade, Chenny realised that there needed to be changes made within the healthcare system to better support its workers. This lead to her co-founding Gotcare, a health tech company that is transforming in-home healthcare across Canada.

“In order for us to help unburden people from the weight of the system, we need to change a part of the system and be very strategic about how we’re intervening.”

Chenny and her team are passionate about creating a more equitable healthcare system, and are dedicated to making that change one step at a time. Gotcare focuses on people first, providing personalised care to people they serve and livable wages to their care providers.

Chenny invites us to examine the broader challenge we face as a society:  our relationship with care and caregiving. Specifically, as a society, we don't value care work the same way we value revenue-generating work.

We explore the shifts in caregiving, the impact of moving from relationship-based care model to a very transactional-based care model and the questions we can ask to bring care and relationship back into focus.

In order to achieve her massive goals, Chenny breaks them down into smaller pieces.  She speaks about the importance of believing in the core of what you do, how care plays a crucial part in bringing people together for change, turning past trauma into strength, and the importance of authentic leadership.

To learn more about Gotcare, visit www.gotcare.ca.

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