Episode 73: The Future of Retail Experience: In Store, Online and in the Metaverse

Themes such as hyper personalization driven by a single view of the customer and delivered across multiple platforms are not new but it’s become ever more important with the addition of new channels such as TikTok. The Metaverse presents an incredible opportunity for retailers that can harness the technology to showcase their products in a virtual world. The key is simply making customers feel special no matter how they choose to interact. Tune in to this fascinating discussion about the future of retail experience.

Guest:

Gemma Carver – Lead Customer Experience Advisor – Retail, SAP CX

Important links:

Download transcript as PDF file.

Connect with Gemma: https://www.linkedin.com/in/gemmacarver/
Connect with Tom: https://es.linkedin.com/in/tomraftery or https://twitter.com/TomRaftery 

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