Episode 61: Professional Services : How Digitization is Changing the Industry

This week, Ross Dawson, Futurist and Matt Emmert, Solution Director, SAP talk with Tom Raftery about how the professional services industry has changed due to the changing market conditions and evolving client demands. To compete, they must focus attracting and retaining talent, and on delivering new digital XaaS delivery models, based on outcomes rather than hourly or daily rates.

Guests:

Ross Dawson, Futurist
Ross Dawson is globally recognized as a leading futurist, keynote speaker, entrepreneur, and authority on business strategy. He is Founding Chairman of the Advanced Human Technologies group of companies, and the bestselling author of four books including the acclaimed Living Networks. Strong global demand has seen him deliver keynote speeches to business and government leaders in over 30 countries, while frequent media appearances include CNN, Bloomberg TV, SkyNews, ABC TV, Today and Sunrise shows, The New York Times, and many others.

Matt Emmert, Solution Director – Professional Services, SAP
Matt Emmert has been at SAP for 15 years in industry and solution advisory roles.  At SAP, Matt has helped hundreds of large and small professional services customers discover and realize the value of SAP’s solutions.  He is passionate about working with customers who are innovating new business models such as digital and outcome-based services and total talent management.  In his current industry role, Matt works with customers to understand their strategic solution requirements and to communicate SAP’s industry value; with account teams to enable long term customer success; and with product development to align the roadmap with future industry requirements. 

Important links:

Ross’s Home Page, with additional thought leadership contentBook: Developing Knowledge-Based Client Relationships: Leadership in Professional Services by Ross DawsonSAP for Professional ServicesWhite paper: Intelligent Enterprise for the Professional Services Industry

If you want to explore our industry portfolio to find the solutions you need to run your business better, faster, and simpler please visit us at sap.com/industries 

Connect with Tom: https://es.linkedin.com/in/tomraftery  or https://twitter.com/TomRaftery
Connect with Ross on LinkedIn or Twitter
Connect with Matt on LinkedIn

Please like, share and subscribe!