#13: The Role Customer Experience Plays In The On-Demand Economy (Kurt Wilson, Breather)

Is customer experience important in the on-demand economy?

In this episode, we're interviewing Kurt Wilson (https://www.linkedin.com/in/kuwilson/), the director of customer care and central sales at Breather (https://breather.com/) - the network with over hundreds of workspaces, serving as a complement to the typical office.

In today’s discussion we’ll cover a handful of fascinating topics:

- The role customer experience plays in the on-demand economy.
- The importance of feedback and how to collect the right data.
- Why net promoter score is the most important KPI for any on-demand company.
- We also cover topics on Zendesk, signals vs noise, and customer retention...among many other things.

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