In The Know - A Dispatch Podcast artwork

#10: Why Great CX is Personalized, Responsive, and Trustworthy (Kristen Craft, Ovia Health)

In The Know - A Dispatch Podcast

English - April 10, 2017 13:04 - 27 minutes - 38.4 MB - ★★★★★ - 1 rating
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Previous Episode: #9: How Network Reps Can Find the Signals from the Noise
Next Episode: #11: How Being Customer-Focused Helped Build 3 IdeaPaint Products (Jeff Avallon, IdeaPaint)

For this episode, we're talking all things customer experience with Kristen Craft, VP of Marketing and Business Development at Ovia Health - the leading maternity benefits program.

Kristen has over a decade of experience working for companies like Kaplan, The Parthenon Group, Transparent Language, Wistia, and now Ovia Health. Kristen received her BA from Brown, her Masters in education from Harvard University, and her MBA from MIT Sloan.

Today we cover all things customer experience and how her and her team at Ovia Health always make their decisions with the customer in mind.

I loved this conversation and found it very actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Kristen Craft.

Kristen Craft: https://twitter.com/thecrafty
Ovia Health: http://oviahealth.ovuline.com/

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