You know that conversational AI will change the way you do business, but what concepts do you need to understand to get started? In this episode of AI Explained: Building with Conversational AI, Fredrik Tunvall, Offering Manger for Watson Assistant, and Ghassan Makhoul, Conversational Engineer at Autodesk, break down the conversational AI core concepts; intents, entities and utterances, and discuss how these concepts work together to create conversations. For more detail on how to get started with AI, visit ibm.biz/WatsonCustomerService.