73: Caleb Elston - Delighted Gets You Quality Just-In-Time Feedback
I Love Mortgage Brokering
English - August 12, 2015 12:00 - 28 minutes - 23.4 MB - ★★★★★ - 12 ratingsCareers Business mortgage mortgagebroker realestate Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Caleb Elston
Delighted Gets You Quality Just-In-Time Feedback From Your Customers
Caleb Elston is a co-founder of a startup company that helps you get quick quality feedback from your customers. Delighted simplifies the feedback gathering and processing steps. This quick feedback gives you signals on the health of your business, directly from your clients.
Caleb's Quotes
The way to get started is to quit talking and begin doing
Good Stuff
On flexible pricing: let your customers pull you to the right pricing model
Block out the external noise
Your clients rate your services/products with an easy rating scale
50% of customer responses are on mobile
One simple question: How likely are you to recommend us to a friend/colleague?
Respondents are bucketed into 3 groups - detractors, passives, and promoters
Take specific actions for each group
Bonus Offer for ILMB listeners
Get started with Delighted: get a $100 credit when you sign up for a paid Delighted account. Start your Delighted trial, use the service, and email the Delighted team, and mention that you heard about Delighted for a $100 account credit.
More About Caleb
Email Delighted: [email protected]
Caleb Elston on Twitter: @calebelston
Delighted on Twitter: @delighted
References
Delighted's explainer on Net Promoter Score
A Net Promoter Score Explainer Video
Net Promoter Score on Wikipedia