Humanize Profit - Resistance versus Resilience.

In this episode of Humanize Profit, Craig Poole, President of Reading Hospitality, talks about the need for strong performance management in order to succeed with humanizing profit. When an employee moves more into resistance and become less resilient, it impacts leadership, quality, team performance and ultimately profit. Craig shares his experience with this issue and how he executes performance coaching in order to move an individual and/or a department from resistance to resilience.