Karen Mangia | Salesforce Exec on Leading 50,000 Employees through Change
Human Resolve
English - October 01, 2020 07:00 - 32 minutes - 45 MB - ★★★★★ - 13 ratingsManagement Business Education human resources indiana indianapolis Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
“Success is as much about what you divest as where you invest.” Author, big tech leader and amateur climber, Karen Mangia says that accepting opportunities often requires declining others, an important step in progressing toward your goals.
With over 20 years of experience engaging with customers and growing revenue at Fortune 50 companies, Karen is now the Vice President of Customer and Market Insights at Salesforce. Recently, she’s helped more than 50,000 employees around the world adapt to a remote work lifestyle during the pandemic, a way of life she’s been accustomed to for almost two decades.
In the past, Karen’s formula for success was to say yes to everything – “make it look easy and then deliver the results.” But that formula only scaled to a certain point in her career. After suffering from a major medical crisis, she felt a sudden urge to redefine success.
Realizing everyone has “finite time and energy,” Karen faced a pivotal moment in her life: She now urges listeners to put their energy toward the things that really matter while removing those that don’t advance them toward their larger goals.
While recovering from a mysterious yet major medical setback, Karen’s executive coach encouraged her to take a vacation where she didn’t check any emails or return any missed calls – something she had never done before. The pause was a chance for Karen to bask in silence and understand the importance of her mental health.
When she returned to work, she joked that the organization was shockingly still operating just as before. However, she recognized how her “always-on” behavior and goal of perfection slowly devastated her team over time. It made them believe that to get ahead, they also needed to portray her same “perfect” image.
Recognizing the power of vulnerability and authenticity in the workplace – whether virtual or in-person –, Karen now guides leaders through her books and speaking engagements. She hopes to instill the same valuable lessons of clear communication to her thousands of followers and employees around the globe.
Karen’s call for business leaders to be true to who they are is massively important now. Rightfully nicknamed the “Great Reset,” this period of time in which many organizations are working from home requires managers and employees to establish a mutual trust and understanding, only molded by a strong bond.
Karen sees 2020 as an invitation for leaders to show authenticity. “That authenticity, just like we were talking about [with] vulnerability, is uncomfortable, but it’s also a skill that can be taught.”
To hear and learn more from Karen at RESOLVE Increments on October 28, get your virtual pass at resolveindy.com.
Featured Leader:
Name: Karen Mangia
Title: Vice President of Customer and Market Insights
Company: Salesforce
Noteworthy: Karen has authored three books. Published in August 2020, her newest book Working from Home: Making the New Normal Work for You helps business leaders and employees find success while navigating a remote work lifestyle.
Engage with Karen: Twitter | LinkedIn | Website
Human Resolve Episode 01 Highlights:
💡 Defining success for yourself and putting your best energy forward
💡 Pausing deliberately — and feeling empowered
💡Meeting crisis with compassion for every employee
💡 How struggling with vulnerability manifests as a trust issue
💡 Establishing new leadership norms in this period of authenticity
💡 The call-to-action for HR professionals to be business partners
💡 The middle layer of managers is critical to success