Human Centered artwork

Transformative CX Through Diversity & Inclusion

Human Centered

English - February 24, 2021 18:00 - 41 minutes - 56.4 MB
Marketing Business Management human centered customer experience customer experience human centered vml vmly&r vmlyr Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Mapping For the Future With Empathy
Next Episode: Building a Framework for Inclusive Design & Experiences

Episode 4: Transformative CX Through Diversity & Inclusion

On this episode of Human Centered, host Nick Brunker is joined by VMLY&R Executive Director, Experience Design Walter Geer, Associate Director, Experience Strategy Sarah Hodge, and Chief Integration Officer Myron King to discuss the importance of diversity and inclusion when chasing after truly transformative CX. The panel shares why it's critical for professionals across all levels of business to have shared accountability as they build teams and craft experiences. Plus, they explore how C-suite leaders can architect a framework to foster empathy and create the conditions within an organization that enable inclusive design to take hold.

Host: Director, Experience Strategy, VMLY&R - Nick BrunkerGuests: Executive Director, Experience Design, VMLY&R - Walter GeerAssociate Director, Experience Strategy, VMLY&R - Sarah HodgeChief Integration Officer, VMLY&R - Myron King

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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