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Predicting What's Ahead for CX in 2023

Human Centered

English - December 19, 2022 14:31 - 29 minutes - 40.5 MB
Marketing Business Management human centered customer experience customer experience human centered vml vmly&r vmlyr Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Driving Great CX Through the Power of Iteration
Next Episode: Breaking down CES 2023 - How AI is impacting the future of CX

Episode 22: Predicting What's Ahead for CX in 2023

On this episode of Human Centered, host Nick Brunker visits with VMLY&R's Chief Experience Officer in EMEA, Karen Boswell. In the annual "predictions special" - Karen shares what she believes will be the trends to have our eyes on in the upcoming year. They discuss how the human element will be more important than ever and how human-enabling technology will become more widely adopted. Plus, they explore what she believes will be the leading emotion for 2023 -- optimism.

Host: Group Director, Experience Strategy, VMLY&R - Nick BrunkerGuest: Chief Experience Officer, VMLY&R EMEA - Karen Boswell

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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