Today we are joined by Dean Carter, head of shared services for finance, HR and legal at Patagonia. He tells us the story of his time at Sears and does a deep dive into how you build a culture of development when stores are shuttering across the country.

From why a ‘messiah complex’ may be necessary, to combining data with your gut, to how he ended up at his own Hotel California - Dean’s story is fascinating and his insights invaluable. Enjoy!