Unraveling the complexities of self-directed care with Accra founders

Be prepared for a closer look at the myriad of self-directed care options available for families in Minnesota. Val Patino and Susan Morgan, the brains behind Accra, Minnesota's largest home care agency, lead an engaging discussion about the state's waiver program and the potential to carve out a full-time living as a personal care assistant (PCA). Set yourself on a learning journey as our esteemed guests throw light on the creation of self-directed programs and the strategies they deploy to ensure that PCAs are impeccably trained and adequately skilled. Listen to their approach to managing participants' dissatisfaction with the care they receive and their role in helping families oversee their PCAs' employment and administrative tasks.

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