Episode 2: Lincoln Murphy on Customer Success and Software Adoption

Helping Sells Radio

English - February 02, 2016 17:16 - 30 minutes - ★★★★★ - 26 ratings
Business News News Tech News b2b business customersuccess marketing saas sales software softwareadoption Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 1: What the Heck is Helping Sells Radio

Next Episode: Episode 3: Joshua Zerkel From Evernote Is On A Mission To Help People Be More Productive At Work

In today's episode, we interview Lincoln Murphy, Gainsight Customer Success Evangelist and Founder of Sixteen Ventures. Lincoln, an expert in customer success and SaaS growth, shares about Gainsight's approach to helping customers at Gainsight and through consulting at Sixteen Ventures. Lincoln discusses Customer Success University (CSU), Gainsight's wildly popular Pulse Conference, and how he embraces a "helping sells" approach to enable SaaS companies to accelerate their growth across the Customer Lifecycle, from customer acquisition to retention.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com