345 Kristi Faltorusso What is done: Defining successful onboarding

We are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference, in which we will talk to many of the Propel22 conference speakers to preview their talks and see what we can do to further the customer onboarding category. We all know that the best thing we can do the help customers be successful is set them up for success right from the start.

My guest today is Kristi Faltorusso, VP of customer success at ClientSuccess, multi-time top 25 customer success influencer, advisor to numerous organizations, and founder of Keep It Simple, a content experience portal for customer success professionals.

Register for Propel22: https://rocketlane.com/propel

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* Visit ServiceRocket.com: https://www.servicerocket.com/

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