Human Solutions: Simplifying HR for People who Love HR
81 episodes - English - Latest episode: 19 days ago - ★★★★ - 6 ratingsWelcome to Human Solutions, a show that simplifies HR for people who love HR. Each week, we’ll showcase a bite-sized conversation dedicated to helping you get your arms around an HR challenge. Who are we? From talent management, training, and compliance to compensation analysis and onsite services, AIM HR Solutions is committed to meeting you and your organizations where you are. The people on this show have decades of experience developing solutions for the issues you’re facing right now. This show is their chance to share.
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Episodes
Exploring Workplace Coaching with Scott Loomer and Jen Moff
April 09, 2024 10:00 - 28 minutes - 26.1 MBWhat do you know about coaching? If you’ve never taken part in a coaching relationship, you just might be carrying around some assumptions based more on myth than reality, and today, we’re going to help you see the light. It’s an often-misunderstood practice that can help high-potential employees mature in your organization and seasoned pros through big career transitions. To help us better understand the real power of coaching, Pete Wright is sitting down with Jen Moff VP, Learnin...
The Big 3: The Top Categories of Calls to the HR Helpline
April 02, 2024 10:00 - 36 minutes - 34.2 MBEver wonder what the most common questions HR professionals grapple with are? In this episode Pete sits down with AIM HR Solutions team members, Tom Jones and Terry Cook, who bring their expertise to the forefront on pressing HR issues. The discussion is centered around the popular topics we often hear about on our helpline. We navigate topics like understanding Massachusetts's PFMLA and its implications for employers, including how to handle leave requests and navigate adverse ac...
Fueling DEI in Your Organization with Karen Wallace
March 26, 2024 10:00 - 29 minutes - 27.1 MBIn the rich tapestry of today's workforce, the threads of Diversity, Equity, and Inclusion (DEI) are not just woven in; they're becoming the very fabric of organizational culture. It's a bold experiment that promises to reshape the corporate landscape, but what does it really take to dye these threads into the cloth of our companies? Imagine a workplace where the mosaic of its people's backgrounds isn't just celebrated on special occasions but is the cornerstone of every policy, e...
Peering into HR's Crystal Ball: 2024 and Beyond
March 19, 2024 10:00 - 19 minutes - 17.9 MBWhat should HR professionals be thinking about from a compliance/best practice standpoint for 2024? In the fast-paced world of HR, juggling today's challenges while anticipating tomorrow's trends is crucial. This week, we cut through the noise, offering a blend of expert predictions and actionable insights. Kyle Pardo and Tom Jones join Pete Wright to tackle everything from the intricacies of current compliance issues, such as FLSA and leave laws, to the emerging trends of AI, s...
Season 5 is coming... We have a lot to talk about
March 12, 2024 10:00 - 1 minute - 2.05 MBTurn on those podcast notifications beacuse Human Solutions is about ready to launch Season 5!
AI and the Law with Bryn Goodman
December 12, 2023 11:00 - 20 minutes - 19.4 MBThis week, we aim to explore the legal implications of AI in human resources. Our guest is employment lawyer Bryn Goodman, partner at Fox Rothschild, and she brings our focus to recent regulations and what HR teams need to know as our industries enter the AI era. Pete and Bryn dive into the key laws and guidance around AI that HR teams need to follow. The EEOC, FTC, and other federal agencies released a joint statement putting companies on notice about their AI use. States like New...
AI & the Future of HR
December 05, 2023 11:00 - 38 minutes - 35.9 MBOne year ago, as we recorded this conversation, a chatbot named ChatGPT debuted and shook our technological assumptions. Developed by OpenAI, the artificial intelligence tool ignited debate on the future of work, creativity, and what it means to be human. But the story of AI stretches far beyond any single innovation. As companies race to harness AI, what legal realities must they confront? How do these powerful tools reshape the employer-employee relationship? And in automating t...
Financial Wellness in Focus: Helping Employees Find Peace of Mind with Fidelity’s Kirsten Hunter Peterson
November 28, 2023 11:00 - 32 minutes - 29.7 MBIn this week's episode of Human Solutions, host Pete Wright explores the pressing issue of financial wellness in the workplace with Kirsten Hunter Peterson from AIM partner Fidelity Investments. "Finances can be really stressful," she says, "We want you to feel good about your money." With inflation on the rise and record levels of household debt, financial challenges weigh heavily on employees' minds. This stress can take a toll on productivity, focus, happiness, and retention at ...
Redefining Performance Reviews for a New Era of Work
November 21, 2023 11:00 - 27 minutes - 25.6 MBWe’re talking all about reinventing employee evaluations in the aftershocks of a global shift to remote work thanks to COVID-19. Forget what you thought you knew about performance reviews; we're tearing down the old blueprints and questioning everything from the role of corporate culture to the nitty-gritty of rating scales. Tune in to reshape and invigorate your approach to measuring performance in a workplace that's constantly in flux and the importance of keeping your employees...
The Structured Learning & Development Strategy with Jen Moff
November 14, 2023 11:00 - 33 minutes - 30.7 MB“What a poorly done L&D strategy is, is reactionary. It is short term. It's not thinking about the big picture,” says Jen Moff, Vice President of Learning and Development at AIM HR Solutions, in this week’s episode of Human Solutions. Pete Wright sits down with Moff to discuss how HR professionals can design learning and development programs that strategically align with and achieve organizational goals. Developing a True Learning Culture An ideal learning and development strategy...
Authentic Recruiting: Attracting the Candidates Your Company Needs
November 07, 2023 11:00 - 30 minutes - 28.1 MBWhy is recruiting the right candidates becoming an uphill battle for many companies today? This week, Pete Wright sits down with Jen Moff and Terry Cook to unpack the intricacies of modern recruitment. Together, we delve into the power of a purpose-driven mission and the importance of authentic branding. With their combined expertise and insights from AIM HR, this episode is a must-listen for HR professionals seeking to navigate the challenges of today's talent landscape and align...
Workers' Comp Unpacked: Navigating Injuries, Communication, and Compliance
October 31, 2023 10:00 - 28 minutes - 25.7 MBWe’re jumping into the world of workers' compensation. We start with an introduction to the topic, emphasizing the role of businesses and HR professionals. As we navigate workers’ compensation, Pete Wright will be joined by Dan Ilnicky of A.I.M. Mutual, an expert in workers' comp, and our in-house HR specialist, Lori Bourgoin. Together, they will provide insights into the initial steps post-injury, the nuances of communicating with employees on workers' comp—including those with l...
The Challenges of Substance Abuse in the Workplace
October 24, 2023 10:00 - 37 minutes - 34.8 MBFor HR professionals, navigating the intricacies of substance abuse in the workplace is both urgent and complex. With a significant number of workers believing in employer support for substance use management and widespread misconceptions about addiction treatments, HR faces the challenge of balancing employee well-being with organizational needs. This week, AIM’s own Lori Bourgoin and Tom Jones join Pete Wright to delve deep into this complex issue, highlighting the real-world sce...
Crafting a Modern Employee Handbook: Tips to Stay Current and Effective
October 17, 2023 10:00 - 28 minutes - 26.1 MBToday, we're turning the pages on employee handbooks, those essential guides that can make or break workplace understanding. And who better to navigate this realm with us than experts from the forefront of HR Solutions? Kyle Pardo and Sarah Piscatelli join Pete Wright to analyze standout examples of practical handbooks and those that missed their mark. Together, they explore the trend of handbooks moving away from dense legal terminology towards clear, accessible language, aiming ...
Human Resources: The Party Planner
October 10, 2023 10:00 - 31 minutes - 29.3 MBOffice parties have always been a double-edged sword for employers. On one hand, they can boost morale, foster camaraderie, and reward workers for jobs well done. On the other, they come with their fair share of liabilities, especially when alcohol enters the mix. This week on the show, Sarah Piscatelli and Stacey Wenczel join Pete Wright as they navigate the intricate world of corporate celebrations. From the role of HR in shaping these events to the unseen challenges that can ar...
The Loud Quitter
October 03, 2023 10:00 - 32 minutes - 30.3 MBThis week, Tom Jones and Terry Cook join Pete Wright to talk about a topic that's making waves in the corporate world and setting Human Resources departments on their toes: an audacious, unapologetic, and strikingly public phenomenon known as "Loud Quitting." The trend sees employees actively cause issues and voice their dissatisfaction before leaving a job. This podcast explores the loud quitting phenomenon and its implications for organizations. With remote and hybrid work model...
Season 4 is Around the Corner!
September 26, 2023 10:00 - 1 minute - 1.82 MBThe whole crew is back for a new of Human Solutions coming Next Week!
Bonus: Grants Made Simple: Unlocking Free Money for Massachusetts Employers
August 15, 2023 10:00 - 38 minutes - 35.7 MBAttention Massachusetts employers! Get ready to uncover a world of grant opportunities that can revolutionize your business, and here’s the best part: it’s free money waiting for you! Grants don’t have to be complicated, and we’re here to simplify the process for you. Join our engaging and informative podcast episode where we delve deep into the realm of grants. Here’s a taste of what you can expect on this live podcast: 🔍 Navigating the grant landscape with expert insights. 🌱 Hea...
Rebroadcast • The “F” Word: Employer Flexibility
August 01, 2023 10:00 - 22 minutes - 20.7 MBWe did some digging into some of the advertised benefits through the early 2000s into the early 2010s, and it’s a bizarre trip down memory lane. Here are a few of our favorite benefits: “free mechanical bull rides any time,” “onsite live workout classes and massage,” or “a personal assistant for every employee, free beer Fridays, housecleaning services every month, and the best homemade guacamole served in culver city and you can have as much as you want.” This was an early expres...
Rebroadcast • The Delicate Matter of Termination
July 18, 2023 10:00 - 19 minutes - 18.4 MBIt is one of the hardest parts of the HR job: terminations. Having a disruptive employee working can have a negative impact on the productivity and efficiency of others. The manner in which a termination is handled can impact the morale of the entire workplace and must be handled carefully while being respectful of the outgoing employee’s experience. In this week’s rebroadcast, Terry Cook, our Senior Vice President of Employer Services, and Tom Jones, our very own attorney speciali...
Rebroadcast • Managing, Mentoring and Motivating Across Generations
July 04, 2023 10:00 - 25 minutes - 23.8 MBGen Z is in the workplace! Who are they? How are they different from millennials? And why has everyone forgotten Gen X? Dudes, will no one gag me with a spoon? In this week’s rebroadcast, we have our own Gen Z’er is in the spotlight, along with her Millennial counterparts. Jen Moff, our VP of training, Jillian Derby, our senior marketing director, and Kallee McGraw our events support specialist spill the tea on what makes this generation tick and what your company should be thinki...
Rebroadcast • The Dos and Don’ts in Record-keeping for HR
June 20, 2023 10:00 - 26 minutes - 25 MBIt’s tedious, boring, and a lot of work, but it is one of the essential components of an HR person’s job. Record-keeping. Having organized documents can make it easier to do your job as an HR professional, such as evaluating claims and verifying information. But have we mentioned it’s a lot of work? Legally, there are requirements that employers must keep accurate, up-to-date, and secure records. But who’s keeping these records? Who’s responsible? And can you find all the records ...
Decoding Wage Theft for HR Professionals
June 06, 2023 10:00 - 25 minutes - 23.8 MBThis week we unravel the complex web of wage theft and its implications for HR professionals! Sam Larson and Tom Jones join Pete Wright and together, they explore a variety of legal cases related to wage theft, shedding light on the importance of understanding the underlying issues and the legislation that aims to protect employees and ensure accurate payment of wages. They uncover the various faces of wage theft, from unpaid overtime to overlooked health care contributions, and gr...
Benefits Reimagined: A Fresh Strategy
May 30, 2023 10:00 - 33 minutes - 30.8 MBAs HR professionals strive to create competitive benefits packages that attract and retain top talent, it's essential to think beyond traditional offerings. AIM HR’s Mary McNally and Stacey Wenczel join Pete Wright on this episode of Human Solutions as we discover how to design a benefits program that aligns with your company's culture, values, and the needs of your employees. Just as a chef creates a menu that reflects their restaurant's identity while catering to their customers' ...
Connecting HR, Learning & Development, and the Dynamics of Employee Engagement
May 23, 2023 10:00 - 23 minutes - 22.4 MBThis week, we unveil the power of collaboration between HR professionals and learning and development experts to craft bespoke solutions that elevate both employees and the organization. Jen Moff and Kathleen Worthington join Pete Wright to offer an insider's perspective on the nuanced differences between training and coaching, and unlock the secret to building a thriving learning culture that magnetizes top talent, including millennials and Gen Z. We'll explore the transformative ...
HR Mindfulness Matters: Mental Health in the Workplace
May 16, 2023 10:00 - 26 minutes - 24 MBIn this episode we will explore the importance of mental health and well-being in our fast-paced professional lives. Jen Moff andJillian Derby join Pete Wright to share personal stories, experiences, and valuable insights on creating a supportive and compassionate work environment. Discover the secrets to promoting a culture of open communication, flexibility, and psychological safety. Learn about the evolution of work-life balance, autonomy, and asynchronous workstyles, as well as...
HR Mindfulness Matters: Creating a Supportive & Engaged Workplace
May 09, 2023 10:00 - 33 minutes - 31.4 MBAre you ready to revolutionize your organization's approach to workplace stress? Do you want to supercharge productivity, employee retention, and legal compliance? Then this is going to be a game-changing episode for you. Jen Moff and Tom Jones Join Pete Wright to guide us through the HR labyrinth of stress management. We will reveal the top stressors affecting your employees and unveil the art of balancing employee privacy with mental health support. Discover the power of providi...
AIM's DEI Council: Lessons Learned and Best Practices for Starting Your Own
May 02, 2023 10:00 - 34 minutes - 32.3 MBJoin us for a personal and engaging conversation about the realities of launching and leading a diversity, equity, and inclusion council in your workplace. Are you thinking about launching and leading a diversity, equity, and inclusion council in your workplace? This week, we’re going to help you do just that. Reid Tomihara, Vasundhra Sangar, Gaetan Kashala, and Terry Cook join Pete Wright to share their personal stories, successes, and challenges in bringing diversity councils to t...
Pay Rates to Job Duties: How to Determine Exempt vs. Non-Exempt
April 25, 2023 10:00 - 28 minutes - 26.5 MBAre you confident that your employees are classified correctly as exempt or non-exempt? The answer may not be as straightforward as you think. In this episode of Human Solutions, HR experts Dan Baker and Kyle Pardo from AIM HR Solutions join Pete Wright to explore the ins and outs of exempt vs non-exempt classification. From the different types of exemptions to common mistakes in classification, Dan and Kyle break down the factors that determine an employee's exempt or non-exempt s...
From Bottles to Boardrooms: Navigating the Pump Act for Pregnant Workers
April 18, 2023 10:00 - 16 minutes - 15.9 MBAre you a working parent expecting a baby? Or are you an HR professional looking to support pregnant and nursing employees? Regardless, you'll want to tune in to this episode of Human Solutions. Pete Wright hosts experts Kyle Pardo and Tom Jones from AIM HR Solutions as they discuss everything from legal requirements for employers to mental health support for pregnant workers. We'll explore the PUMP Act, a new law expanding the 2010 break time law for nursing mothers in the workpla...
What is HR's Role in Non-Compete, Non-Solicitation, and Non-Disclosure Agreements?
April 11, 2023 10:00 - 18 minutes - 17.7 MBNon-Compete Agreements are a hot topic in HR right now, thanks in no small part to the FTC and NLRB proposals in the news. As an HR pro, what do you need to know? AIM HR Solutions' employment lawyers Sarah Piscatelli and Tom Jones join Pete Wright to share what you need to know to ensure your organization is developing an intelligent non-compete policy. They'll also share their experiences in dealing with everyday challenges, such as determining the scope of the agreement and dealin...
An HR Professional's Guide to Dress Code Policies that Work
April 04, 2023 10:00 - 21 minutes - 20.5 MBAre you tired of feeling like the fashion police when it comes to enforcing a dress code in your workplace? As an HR professional, you know that dress code policies are essential to maintain a professional and safe workplace. But it's not always easy to balance compliance with laws and regulations, individual expression, and organizational image. Terry Cook and Sarah Piscatelli join Pete Wright to share the tools of a smart, safe, and inclusive dress code policy for your organizatio...
Human Solutions Season 3 • Returns April 4, 2023
March 28, 2023 10:00 - 1 minute - 2.06 MBWe've been lucky the last two seasons of Human Solutions to have been discovered by an audience beyond -- in some cases *far* beyond -- our Massachusetts backyard. We're grateful you're here, HR Pro, and we've cooked up a season of conversations that we hope will apply to you no matter where you are. Of course, we can shake our roots, and we have just as much to share with our locals, too. We're digging into Non-Competes and Non-Solicitation early this season, a subject close to o...
The Evolving Workplace Post-Pandemic: Workplace Ergonomics
December 06, 2022 11:00 - 21 minutes - 20.5 MBThe push toward remote work has accellerated considerably since the pandemic's start. According to the U.S. Census Bureau, the number of people primarily working from tripled between 2019 and 2021. In this episode, Mark Millett, Director of HR from AIM Mutual Insurance Companies, and Kyle Pardo, EVP of AIM HR Solutions, join Pete Wright to uncover how the workplace has transformed post-COVID, and why the ergonomics of your remote workers should be top of mind. Check out LinkedIn's ...
Managing Caregivers in the Workplace
November 29, 2022 11:00 - 25 minutes - 24 MBThe number of caregivers in the workplace has increased significantly since the onset of the pandemic. Employees have increased responsibilities for children, elderly parents, and other loved ones. Many employers provide benefits and follow business practices recommended to support employee caregivers, but creating a culture responsive to employees' needs and well-being is as challenging as it is critical. This week, AIM EVP of Government Affairs, Brooke Thomson, joins Pete Wright t...
Handling Layoffs
November 15, 2022 11:00 - 21 minutes - 19.7 MBMeta, Salesforce, Twitter, Zillow, and Peleton are just a few of the significant companies recently making headlines for massive layoffs. Layoffs are unpleasant for everyone but can sometimes be a necessity. AIM HR attorneys Tom Jones and Sarah Piscatelli join Pete Wright to discuss what employers and HR need to consider regarding layoffs. AIM members can reach the HR Helpline at 800-470-6277, online, or via email at [email protected] for inquiries Monday through Friday from 8:...
FMLA, PFMLA, Earned Sick Time — Where to Begin with Leaves of Absence? (Rebroadcast)
November 08, 2022 11:00 - 20 minutes - 19.2 MBWe’re used to employees taking time off for vacation or having a baby. But in addition to the many other things we’ve learned from our experience with the pandemic, we now know there are many, many new reasons for taking time away from work. Caring for family members, childcare closures, or maybe members of your team needing a mental health break due to burnout are all calls for time away. Even more complicated, our Massachusetts employers are also still adjusting to Paid Family a...
Tools for Motivating, Celebrating, and Honoring Your Teams
November 01, 2022 10:03 - 23 minutes - 21.6 MBIf you’re a regular listener of the show, you might remember just a few weeks back that we talked about Quiet Quitting... losing employees not by watching them walk out the door but by showing up disengaged, disconnected from the work that they have been hired to do. It’s a tricky problem. This week, we’re taking on the other side of that particular coin. Cultivating a motivated workforce is the organization’s ultimate goal, especially in the face of extraordinary turnover across ...
The Courage of Inclusion with John Regan and Juliette Mayers
October 25, 2022 03:00 - 33 minutes - 31.4 MBWhat does it mean to be inclusive? A 2018 Pew Research Center report says that nearly half of post-Millennials or Gen-Zers are non-white. We know a diverse organization leads to diversity of thought and insight, but for HR pros? If you’re not thinking about diversity and inclusion in your recruiting and retention efforts, you’re missing critical talent across younger generations. Success starts with leaders at all levels and this week we’re starting at the top as we highlight what i...
Quiet Quitting and Building the Unbreakable Employer-Employee Relationship
October 18, 2022 03:00 - 26 minutes - 24.3 MBWhen you think of quiet quitting, do you think of the film Office Space? Where Ron Livingston's character Peter Gibbons abandons the concept of work entirely and does the bare minimum required of him? It’s one of the classics of the office comedy genre and if you haven’t seen it and work in an office, what are you waiting for? The movie is a testament to our topic today: Quiet Quitting. While individual contributors might think in terms of otherwise engaged workers setting reasona...
Is Your Company Ready for Pay Transparency?
October 11, 2022 03:00 - 20 minutes - 19.4 MBPay transparency is growing in popularity amongst employers and employees. For some states, it has become a legal requirement. But what exactly is pay transparency? What do you need to know? Kyle Pardo of AIM HR Solutions and Sam Larson of Associated Industries of Massachusetts join Pete Wright to look into the crystal ball at the future of pay transparency to share what is happening — and what could happen at the state and federal levels. We’ll also share some ways companies are a...
The Competitive Advantage of Your Learning & Development Program
October 04, 2022 03:00 - 20 minutes - 19.6 MBThe economy is unpredictable, which can trickle down to your workplace budgets. One of the first line items to face scrutiny is the learning and development program. The truth is that a robust L&D program could be a competitive advantage for your organization. It could be the key to helping you retain and attract talent. Jen Moff joins Pete Wright to explore the topic of L&D programs and the ROI and benefits they can provide your organization. Learning and development can transform...
Managing Stress and Heading Off Burnout with Jen Moff
September 27, 2022 03:00 - 26 minutes - 24.3 MBJen Moff, AIM HR VP of Learning & Development, joins Pete Wright to talk about the evolution of mental health in the workplace, the changing expectations of employers and employees about stress at work, and why strengthening the mind muscle might just be next on your exercise plan. If you’re an HR manager, learning how burnout manifests across your organization is a key skill. But what happens if you spot it? What is your responsibility to help the organization heal, and to help te...
Savvy Social Media and the HR Professional
September 20, 2022 03:00 - 19 minutes - 18.5 MBSocial Media. You might not personally be an Insta-influencer or TikTok star, but there’s an increasingly good chance that your employees are. How does their activity in their private lives impact what they do at work, and how does your organization’s social media policy guide your most public participants? This week, Terry Cook, our Senior Vice President of Employer Services, and Tom Jones, our very own attorney specializing in labor and employment matters, join Pete Wright to sh...
The Dos & Don'ts of ADA Accommodations
September 13, 2022 03:01 - 21 minutes - 20.3 MBThe Americans with Disabilities Act is one of the more complex and challenging laws employers are navigating. What is the scope of the ADA? What do qualified accommodations look like at work? What might make for an accommodation that is declined? But most important, as an HR professional, what is your responsibility to guide the team in looking for ADA violations, all toward creating a safe place for all employees? Terry Cook, our Senior Vice President of Employer Services, and To...
Season Two: Coming Soon
September 06, 2022 03:00 - 1 minute - 1.72 MBNew topics and new voices are coming to season two of Human Solutions: your HR podcast for people who love HR. Warm up your ear buds starting September 13, 2022! We've been busy recording our new season and we’re thrilled to announce we'll be coming back next week — September 13, 2022. And we have a lot for you to chew on this coming season. How is your organization navigating the Americans with Disabilities Act? What's your position on pay transparency? Have you documented your ...
The "F" Word: Employer Flexibility
July 05, 2022 06:00 - 21 minutes - 19.7 MBWe did some digging into some of the advertised benefits through the early 2000s into the early 2010s and it’s a bizarre trip down memory lane. Here are a few of our favorite benefits: “free mechanical bull rides any time,” and “onsite live workout classes and massage,” or, “a personal assistant for every employee, free beer Fridays, housecleaning services every month, and the best homemade guacamole served in culver city and you can have as much as you want.” This was an early exp...
The Dos and Don’ts in Record-keeping for HR
June 28, 2022 06:00 - 26 minutes - 24.3 MBIt’s tedious, boring, and a lot of work, but it is one of the essential components of an HR person’s job. Record-keeping. Having organized documents can make it easier to do your job as an HR professional, such as evaluating claims and verifying information. But have we mentioned it’s a lot of work? Legally, there are requirements that employers must keep accurate, up-to-date, and secure records. But who’s keeping these records? Who’s responsible? And can you find all the records ...
Managing, Mentoring, and Motivating Across Generations
June 21, 2022 09:00 - 24 minutes - 22.9 MBGen Z is in the workplace! Who are they? How are they different from millennials? And why has everyone forgotten Gen X? Dudes, will no one gag me with a spoon? This week, we have our own Gen Z’er is in the spotlight, along with her Millennial counterparts. Jen Moff, our VP of training, Jillian Derby, our senior marketing director, and Kallee McGraw our events support specialist spill the tea on what makes this generation tick and what your company should be thinking about when it ...
The Delicate Matter of Termination
June 14, 2022 09:00 - 18 minutes - 17.4 MBIt is one of the hardest parts of the HR job: terminations. Having a disruptive employee working can have a negative impact of the productivity and efficiency of others. The manner in which a termination is handled can impact the morale of the entire workplace and must be handled carefully, while being respectful of the out-going employee’s experience. Today, Terry Cook, our Senior Vice President of Employer Services, and Tom Jones, our very own attorney specializing in labor and e...