Chris Pace of Banner Health on Removing Friction from the Customer Experience
Healthcare Insight for Marketers
English - December 10, 2020 14:00 - 52 minutesMarketing Business Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
As Senior Director of Digital Marketing at Banner Health, Chris Pace is instrumental in making sure the largest hospital system and employer in the state of Arizona delivers on the mission: making health care easier, so life can be better. Learn how his philosophy of "strategy first, tools second" along with his elite team is powering a digital transformation that impacts nearly every step on the patient journey, including online scheduling, billing and other touch points. Get practical advice on creating a zero click strategy, consolidating websites and personalizing content, along with personal insights from his journey to cope with imposter syndrome.
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As Senior Director of Digital Marketing at Banner Health, Chris Pace is instrumental in making sure the largest hospital system and employer in the state of Arizona delivers on the mission: making health care easier, so life can be better. Learn how his philosophy of "strategy first, tools second" along with his elite team is powering a digital transformation that impacts nearly every step on the patient journey, including online scheduling, billing and other touch points. Get practical advice on creating a zero click strategy, consolidating websites and personalizing content, along with personal insights from his journey to cope with imposter syndrome.
Learn more about your ad choices. Visit megaphone.fm/adchoices