The Zen of Relationship-Centered Measurement and Engagement

A conversation with Ellen Schultz. How can we best commit to improving what’s vital in our local health care system? Commitment is will, resources, and time. Measuring can’t take more effort than improving. Engage people at the center: patients, clinicians, and the people that support them. Focus on relationships. Measure consistency and sustainability. As in any health effort – exercise weak muscles.

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Episode Notes
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Contents with Time-Stamped Headings
to listen where you want to listen or read where you want to read (heading. time on podcast xx:xx. page # on the transcript)

Introducing Ellen Schultz 01:00. 1

Measurement of what, why? 05:19. 2

Why patient engagement? 15:11. 4

Relationship-centered measurement 17:27. 4

Is it scalable? 21:33. 5

Adjust and pivot - flexibility 25:34. 6

Consistency and sustainability 28:27. 6

Handwashing 33:40. 7

A great boss – we need to start with you 37:15. 7

Exercise those weak muscles 41:41. 8

A skill set 44:58. 9

Reflections 46:23. 9

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Credits
Music by permission from Joey van Leeuwen, Boston Drummer, Composer, Arranger

Sponsored by Abridge

Thanks to these fine people who inspired me for this episode: Mary Barton, Jennifer Brustrom, Cynthia Cullen, Derek Forfang, Shelley Fuld Nasso, Frank Opelka, Kate Niehaus, Erin Krum, Casey Quinlan

Links

Ellen Shultz on LinkedIn

Casey Quinlan: Healthcare is Hilarious, full disclosure: I sponsor Mighty Casey's podcast

Valerie Billingham first used Nothing about me, without me in 1998 at the Salzburg Global Summit

Report from the CMS Technical Expert Panel  (TEP) on Quality Measure Development Plan

CMS definition of quality measures

Related podcasts and blogs

https://health-hats.com/cms-use-patient-experts-dont-pay-them/

https://health-hats.com/cms-quality-measures-people/

https://health-hats.com/give-me-my-dam-dataopen-source/
About the Show
Welcome to Health Hats, learning on the journey toward best health. I am Danny van Leeuwen, a two-legged, old, cisgender, white man with privilege, living in a food oasis, who can afford many hats and knows a little about a lot of healthcare and a lot about very little. Most people wear hats one at a time, but I wear them all at once. We will listen and learn about what it takes to adjust to life's realities in the awesome circus of healthcare. Let's make some sense of all this.

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The Show
Introducing Ellen Schultz
Nothing about me, without me! Although she wasn’t the first to say it, I heard it first from my friend and fellow podcaster, Casey Quinlan. Valerie Billingham said it in 1998 at the Salzburg Global Summit. I first met Ellen Shultz in 2017 at a CMS (Center for Medicare and Medicaid Services) Technical...