94: From 3 Hours to Just 17 Minutes: How Databox Reduced Customer Service Response Time in One Week

Metrics & Chill - Predictable Growth for B2B

English - June 25, 2021 09:00 - 26 minutes - 23.8 MB - ★★★★★ - 31 ratings
Marketing Business b2b gtm predictable growth marketing sales rev ops pipeline small business metrics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: 93: Google’s Page Experience Update: How to Better Prepare Your Agency and Clients According to Pepperland Marketing

Next Episode: 95: How KlientBoost’s Improved Customer Engagement and Retention with a Unique Approach to Setting Client Goals

In this episode of Metrics & Chill podcast, find out how Databox reduced median first response time from more than 3 hours to just 17 minutes. Learn what the team did, how they did it, and measures that have been implemented to ensure this success is long-term and sustainable.