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Episode 16: Using AI to create an exceptional customer experience
GRIN Gets Real
English - June 02, 2022 00:29 - 25 minutes - 23.2 MBBusiness Technology Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 15: Athlete’s as content creators
Next Episode: BTI Q&A: Whisker
Featuring Ella Dillon, Chief Customer Officer of Conversica
She possesses deep expertise in Customer Experience design for fast-growing pre-IPO SaaS companies rooted in loyalty-driven retention and expansion. Before joining Conversica, Ella ran Global Customer Support and Global Customer Success at Outreach.io, supporting their growth through $150M in revenue.
Episode quote:
“People are starting to think about an integrated revenue journey, not siloed. The old marketing was top of funnel get new, get hot leads.”
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